JOB SUMMARY

We are seeking a knowledgeable and experienced Senior IT Specialist to support its imminent contract with the Deputy Assistant Secretary of the Army for Defense Exports and Cooperation. The ideal candidate will be responsible for providing advanced technical support, managing IT infrastructure, and ensuring the seamless operation of computer systems. This role requires a strong understanding of both hardware and software, as well as excellent communication skills to effectively assist users and resolve issues.

QUALIFICATIONS

• Bachelor’s Degree and 5 years of related experience
• Requires familiarity and experience with multiple programming languages such as HTML, JavaScript, AngularJS, jQuery, WordPress, etc
• Proven experience in technical support roles, with a strong understanding of help desk operations.
• Familiarity with computer hardware components and troubleshooting techniques.
• Experience managing firewalls and implementing security measures.
• Excellent communication skills, with the ability to convey technical information clearly to non-technical users.
• Strong customer service orientation, demonstrating patience and professionalism in all interactions.
• Ability to work independently as well as collaboratively within a team environment.
  Job Types: Full-time, Contract
  Pay: $120,000.00 - $140,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• Bachelor’s (Required)

Experience:

• Information Technology : 5 years (Required)

Security clearance:

• Secret (Required)

Ability to Commute:

• Arlington, VA 22202 (Preferred)

Ability to Relocate:

• Arlington, VA 22202: Relocate before starting work (Preferred)

Work Location: In perso

• Provide system administration and training support.
• Maintain database for existing management information systems, analyzes and solves computer problems.
• Follow maintenance protocols to ensure systems are secure and ready for users.
• Maintain and troubleshoot devices and systems, hardware, and software. Document system performance and support data backup.
• Supports the organization’s technical POC for wireless services.
• Assist Government personnel in building and deploying intranet and extranet and document management sites on SharePoint and other website environments
• Support client’s personnel in the management of its information system and mobile technology hardware and software requirements
• Assist in the processing of System Authorization Access Requests (SAAR) as required for access to the DoD Automated Time Attendance and Production System (ATAAPS), Pentagon and remote site network access (NIPRNet and SIPRNet), and other systems/networks as directed
• Assist in the development and execution of life-cycle management processes for IT and mobile communications equipment
• Maintain client’s on-site workstations to ensure equipment availability and NIPRNet and SIPRNet connectivity as required.
• Assist in managing DASA DEC mobile devices and user accounts, including user account creation, modification, and termination.