Senior IT Support Analyst at LAW OFFICES OF HILDA L SIBRIAN PC

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Windows OS, Networking Fundamentals, Troubleshooting, Office 365, Active Directory, Customer Service, Documentation, Hardware Maintenance, VoIP Support, Cybersecurity, Scripting

Industry

Law Practice

Description

Senior IT Support Analyst (On-Site Only – Houston, TX) We are seeking a reliable, experienced Senior IT Support Analyst to join our established law firm in Houston on a full-time, on-site basis. In this role, you will deliver fast, high-quality technical support to attorneys, paralegals, and staff, ensuring our technology infrastructure runs smoothly so the firm can focus on delivering outstanding legal services.You will handle hands-on troubleshooting while also helping the firm adopt modern tools, including AI-assisted automation and scripting to improve efficiency and reduce repetitive tasks.Key Responsibilities: * Respond promptly to support requests via phone, email, ticketing system, or in-person * Diagnose and resolve hardware, software, networking, and application issues (desktops, laptops, printers, mobile devices) * Install, configure, and maintain Windows, Office 365, and security software * Document all support activities, solutions, and procedures in the ticketing system * Escalate complex issues efficiently to senior team members * Assist with new equipment deployment, software updates, and small IT projects * Provide clear training and guidance to end-users on best practices and new technologies Minimum Qualifications (Required): * 3–5+ years of hands-on technical support or help desk experience in a corporate or professional services environment * Strong proficiency with Windows operating systems * Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP) * Excellent troubleshooting, problem-solving, and communication skills * Ability to explain technical concepts clearly to non-technical users (attorneys and staff) Preferred Qualifications: * CompTIA A+, Network+, or similar certifications * Experience with Active Directory and Office 365 administration * Familiarity with RMM tools * Experience supporting VoIP systems (RingCentral preferred) * Knowledge of cybersecurity best practices and endpoint protection (Bitdefender or similar) * Experience with legal case management platforms (Filevine, NEOs, or equivalent) * Scripting experience (PowerShell or Bash) * Bonus: Experience using or integrating AI tools (e.g., Gemini, Copilot, OpenAI) for automation, scripting, or workflow improvement Required Skills: * Strong troubleshooting across hardware, software, and network issues * Excellent verbal and written communication with a customer-service mindset * Proficiency with Windows operating systems and basic networking * Professional, patient, and detail-oriented approach * Ability to accurately document tickets and solutions We Offer a Full Benefits Package: * Medical, Dental, and Vision insurance * Life Insurance * 401K * PTO (Vacation & Sick) * Paid Holidays, Bonuses & More! www.hildasibrian.com

Responsibilities

Provide high-quality technical support to law firm staff by diagnosing and resolving hardware, software, and networking issues. Assist in the adoption of modern tools, including AI-assisted automation and scripting, to improve firm efficiency.