COMPANY OVERVIEW

At Synamedia, we’re a global team of 1,700+ trailblazers across 20 countries, revolutionizing how the world is entertained and informed. With a legacy of protecting our long-time customers, we’re laser-focused on driving growth and leading the charge as the industry shifts from Pay-TV to IP and streaming. We are the pioneers in next-gen media cloud services who power the viewing experiences of billions of people on Earth with our best in class live streaming, distribution, ad tech, cloud platforms, and more.
Our solutions, built over three decades and trusted by 1,000+ customers, fuel giants like Disney, NBA, The Olympics, Astro, Comcast, Tata Play, and many more.
Ready to grow with us and shape the future of media and entertainment solutions? Let’s do it together!

ROLE DESCRIPTION

We are looking for a highly motivated self-starter who wields a robust appetite and tenacious grit for learning, building, and collaborating. Embarking on a journey alongside a widespread colony of over 1,700 employees, you will collaborate with a plethora of teams within 4 sites in United Kingdom, and others all over the globe.

RESPONSIBILITIES

• Providing IT Tier-2 level support both to deskside and remote to our internal staff, VIP and Execs.
• Responding to queries via tickets, chat, email and phone for our global staff.
• Diagnosing and resolving issues with PC and MAC hardware, software, networks, printers, telephony and conferencing equipment.
• Following up with staff to ensure full resolution of issues.
• Writing, editing, and revising solution documents for new/updated software and hardware is an advantage
• Projecting work and acting as liaison to other teams as needed
• Regular traveling to support other United Kingdom offices/sites (Chandler’s-Ford, Maidenhead & Datum).
• Shipping logistics to remote users.
• Good communication and documentation skills are an advantage.