Senior IT Support Analyst at True Anomaly

Quinte West, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

115000.0

Posted On

07 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Technical Support, Troubleshooting, Mentoring, Windows, macOS, ChromeOS, MDM Tools, Scripting, Cloud Technologies, Cisco Networking, Problem-Solving, Project Management, Communication, Automation, Customer Service

Industry

Defense and Space Manufacturing

Description

A new space race has begun. True Anomaly seeks those with the talent and ambition to build innovative technology that solves the next generation of engineering, manufacturing, and operational challenges for space security and sustainability. OUR MISSION The peaceful use of space is essential for continued prosperity on Earth—from communications and finance to navigation and logistics. True Anomaly builds innovative technology at the intersection of spacecraft, software, and AI to enhance the capabilities of the U.S., its allies, and commercial partners. We safeguard global security by ensuring space access and sustainability for all. OUR VALUES Be the offset. We create asymmetric advantages with creativity and ingenuity What would it take? We challenge assumptions to deliver ambitious results It’s the people. Our team is our competitive advantage and we are better together YOUR MISSION We are seeking a Senior IT Support Analyst to join our growing team. The Senior IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role requires excellent problem-solving skills, attention to detail, and the ability to work well under pressure. RESPONSIBILITIES Serve as a senior point of contact for complex IT issues, providing escalation support via phone, email, remote tooling (Teams/BigFix), and in-person interactions Mentor and provide technical guidance to junior IT support team members Lead troubleshooting efforts for complex technical issues related to computer systems, networks, and hardware Own and drive resolution of high-priority incidents and service requests Troubleshoot and support macOS, Windows, and ChromeOS environments at an advanced level Ensure ongoing usability of client computers, peripheral equipment, and software within established standards; recommend and implement improvements to existing processes Oversee in-office AV equipment strategy and maintenance; serve as escalation point for AV issues Design and implement system configurations for computer systems, networks, and hardware deployments Lead onboarding processes for new hires, including hardware deployment workflows, equipment standards, and software provisioning procedures Drive the deployment and maintenance of new hardware and software including macOS, Windows, True Anomaly engineering software, and O365 tooling Provide advanced support for core software platforms including O365, Teams, and company SaaS applications Develop and maintain documentation standards; own knowledge base accuracy and continuous improvement Proactively monitor system performance and security; identify trends and recommend preventative measures Develop automation solutions to streamline IT operations and reduce manual workload Evaluate new technologies and make recommendations for IT environment improvements to support scale and growth Participate in on-call rotations to provide IT/Technical support 24/7; serve as escalation point during critical incidents Collaborate with IT leadership on strategic initiatives, capacity planning, and process improvements QUALIFICATIONS 5+ years of experience in IT support, helpdesk, or end-user desktop support, with progressive responsibility Proven experience mentoring or leading junior technical staff Expert-level knowledge of computer systems, networks, and hardware Expert proficiency with Windows, macOS, and ChromeOS Advanced proficiency with MDM tools (Intune, JAMF, BigFix), including policy creation and deployment strategies Strong scripting skills in Bash/Shell/Python; proven track record of building automation to improve operations Deep experience with remote support tools and technologies Strong experience with cloud-based technologies and services (e.g., Azure), including administration and troubleshooting Solid experience with Cisco networking equipment, including configuration and troubleshooting Excellent troubleshooting and problem-solving skills with ability to diagnose complex, multi-system issues Strong project management skills; ability to lead initiatives from concept to completion Excellent communication skills; able to translate technical concepts for non-technical audiences Proactive mindset with a focus on continuous improvement and operational excellence Passion for technology, mentorship, and delivering exceptional customer service PREFERRED SKILLS AND EXPERIENCE Experience with aerospace or high-tech manufacturing. Current active DoD TS/SCI clearance. COMPENSATION California Base Salary: $85,000-$115,000 Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience. ADDITIONAL REQUIREMENTS Work Location—this role must be fully onsite 5 days a week at our Denver, CO facility. This position is not eligible for remote work. Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job. Physical demands—the physical demands of the job, including bending, sitting, lifting and driving. This position will be open until it is successfully filled. To submit your application, please follow the directions below. #LI-Onsite To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. True Anomaly is committed to equal employment opportunity on any basis protected by applicable state and federal laws. If you have a disability or additional need that requires accommodation, please do not hesitate to let us.

Responsibilities

The Senior IT Support Analyst will provide Tier 1 & 2 technical support to employees and lead troubleshooting efforts for complex IT issues. They will also mentor junior team members and oversee the deployment and maintenance of hardware and software.