About the job

Senior IT Support Engineer

Permanent

Location: Stockport / South Manchester (Hybrid - onsite 3 days a week)

Salary: £30,000 - £35,000 (+ benefits)

Skills: Microsoft 365, Windows Server, Backup Technologies

We are looking to recruit a Senior IT Support Engineer for an established technology services business in it's Managed Services Team.

This is a varied, customer-facing technical support role, taking ownership of escalated 2nd and 3rd line issues across a broad Microsoft, infrastructure and networking environment.

Alongside BAU support, you'll also get involved in infrastructure changes, upgrades, integrations and project-based work, making this a strong opportunity for someone looking for more technical ownership than a traditional service desk position.

Key responsibilities will include:

• Providing 2nd / 3rd line support across a varied customer estate
• Troubleshooting Windows Server, Microsoft 365, networking and infrastructure issues
• Managing escalated incidents and service requests through to resolution
• Supporting server and network operations
• Managing technical changes, upgrades and improvements
• Monitoring customer infrastructure and device availability
• Working with third-party suppliers and technology vendors
• Maintaining technical documentation and knowledge-base articles
• Recommending infrastructure improvements where appropriate
• Supporting and mentoring more junior support colleagues

Key technical experience:

• Windows 10 / 11
• Microsoft 365 - Exchange, Teams, SharePoint and OneDrive
• Windows Server
• Active Directory / Entra ID
• Group Policy
• DNS / DHCP
• LAN / WAN networking
• VMware and/or Hyper-V
• Backup technologies such as Veeam, Datto or Backup Exec
• Strong troubleshooting and incident management experience

Experience across Azure, PowerShell, Citrix, VPNs, firewalls, RMM tooling, VOIP or wider networking technologies would be advantageous.

We're particularly interested in candidates who have worked within an IT Managed Services / MSP environment, although strong internal 2nd/3rd line support backgrounds will also be considered.

• You'll need to be comfortable managing multiple customer issues, working to SLAs and communicating confidently with both technical and non-technical users.