The Role
Managed Services Provider (MSP) delivering IT support and managed internet services to a diverse range of clients. We are currently looking for a skilled and customer-focused Level 2/3 Support Engineer to join our dynamic team.

ESSENTIAL EXPERIENCE

We’re looking for candidates with at least 3 years of MSP experience, with proficiency in several of the following:

• Remote monitoring & management tools (RMM)
• Windows desktop and Microsoft Office Suite support
• Office 365 setup, admin & troubleshooting
• Microsoft Windows Server 2012+ environments
• Hyper-V & VMware
• Network setups and internet connectivity (Leased Lines, FTTC, 4G, DSL)
• Firewalls and VPN configurations
• Email protocols (SMTP, POP3, IMAP)

ABOUT THE ROLE

As a frontline member of our support team, you will provide remote and on-site technical assistance to clients across a range of systems and technologies. You’ll work in a fast-paced, service-oriented environment where your problem-solving skills and IT expertise will make a real impact.

KEY RESPONSIBILITIES

• Provide first and second-line support for client systems and networks
• Troubleshoot and resolve technical issues across desktops, servers, and network infrastructure
• Configure and support internet connectivity solutions (Leased Lines, FTTC, 4G, DSL)
• Support Microsoft Office 365 environments and on-premise Windows Server systems
• Implement and maintain firewalls, antivirus solutions, and VPNs
• Monitor systems using RMM tools and manage incidents via a ticketing system
• Assist in onboarding new clients and contribute to improving internal processes