Full job description

Job description:

Roles & Responsibilities

• Provide Level 2 and Level 3 technical support for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Install, configure, and troubleshoot Windows operating systems and Microsoft Office applications.
• Manage user accounts, permissions, email accounts, and Active Directory.
• Configure and troubleshoot LAN, WAN, Wi-Fi, VPN, routers, switches, and firewalls.
• Monitor and maintain servers, storage, backup systems, and network infrastructure.
• Diagnose and resolve hardware, software, and network issues within agreed response times.
• Install, configure, and maintain CCTV, access control, biometric, and time attendance systems when required.
• Perform system updates, patches, antivirus management, and security compliance checks.
• Manage data backup, disaster recovery, and system restoration procedures.
• Coordinate with vendors and service providers for hardware repairs, warranty claims, and technical support.
• Maintain IT asset inventory, software licenses, and documentation.
• Support Microsoft 365, Outlook, Teams, and other business applications.
• Monitor system performance and recommend improvements to enhance reliability and security.
• Assist in planning and implementing new IT infrastructure and technology projects.
• Train and guide junior IT support staff and end users.
• Document technical issues, solutions, and standard operating procedures (SOPs).
• Ensure compliance with company IT policies and cybersecurity best practices.
• Provide on-site and remote support to users across different office locations.
• Be available for emergency support outside business hours when required.