Start Date
Immediate
Expiry Date
05 Feb, 25
Salary
0.0
Posted On
25 Jan, 25
Experience
0 year(s) or above
Remote Job
No
Telecommute
No
Sponsor Visa
No
Skills
Operating Systems, Network Security, It Support, Network Administration, Information Technology, Windows, Ccna, Macos, Communication Skills, Asset Management, Customer Service
Industry
Information Technology/IT
JOB OVERVIEW
We are seeking a skilled and proactive Senior IT Support Engineer to join our IT team. This role requires a hands-on, experienced professional who will provide high-level technical support and administration in the areas of desktop support, network cabling and administration, VoIP support, asset management and firewall administration for all national branches. The Senior IT Support Engineer will play a critical role in ensuring the smooth and efficient operation of IT services across the organisation, resolving complex issues, and providing strategic guidance for system improvements.
QUALIFICATIONS AND SKILLS
Experience: Minimum of 5 years of experience in IT support, with at least 2 years in a senior or lead role focused on desktop support, network administration, VoIP support, firewall administration, and asset management.
Education: Diploma/Bachelors degree in Information Technology, or a related field, or equivalent professional experience.
Certifications: Industry-recognised certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA) or equivalent certifications preferred. Firewall certifications (e.g. Fortinet) are a plus.
Technical Skills:
Strong knowledge of Windows and macOS operating systems and troubleshooting.
Proficient in networking concepts, TCP/IP, DNS, DHCP, VPN, and LAN/WAN technologies.
Knowledge of network security best practices, including firewall configuration and management.
Expertise in VoIP systems configuration, support, and troubleshooting.
Familiarity with network cabling standards and infrastructure design.
Experience with remote support tools and endpoint management solutions.
Problem Solving: Excellent diagnostic and problem-solving skills, with the ability to prioritise and resolve issues efficiently.
Communication: Strong verbal and written communication skills, with the ability to explain technical issues to non-technical users.
Customer Focus: Ability to provide high-level customer service with a focus on user satisfaction.
GENERAL RESPONSIBILITIES:
Provide support for escalated IT issues and system outages.
Develop and maintain comprehensive documentation for IT processes, policies, and systems.
Assist in the deployment, configuration, and maintenance of IT infrastructure and applications.
Evaluate new technologies and recommend improvements to existing systems for enhanced efficiency and security.
Ensure compliance with company policies, procedures, and best practices for IT services and support.
Support IT projects and initiatives related to system upgrades, migrations, and new technology integrations.
Train and guide end-users in IT-related processes and tools.