Direct message the job poster from Mantech Recruitment

Principal Consultant | Below Average Golfer

Senior IT Support Engineer | Sydney | Windows/MacOS, VMWare, Level 1/2 IT Support

One of our great clients is looking for a Senior IT Support Engineer to be a primary contact for IT issues across a 200+ international organisation, while also contributing to the design, implementation, and administration of IT systems and projects aligned with strategic objectives.

Key Objectives

- Handle Level 1 and 2 IT support tickets independently. Deliver effective on-site and remote support.

- Collaborate with Managed Service Providers (MSPs) to ensure consistent service delivery across global time zones.

- Maintain optimal performance of endpoint devices and adopt emerging technologies to improve endpoint management.

- Safeguard endpoint devices against threats and enforce robust security compliance policies.

- Automate repetitive tasks and improve endpoint processes to enhance productivity and cost-efficiency.

Primary Responsibilities

- Deploy, configure, and manage endpoint devices.

- Ensure compliance with internal IT and security policies.

- Lead software deployment and maintenance on endpoints.

- Diagnose and resolve advanced software/hardware issues.

- Monitor device health and performance.

- Develop and maintain scripts for task automation.

- Document endpoint configurations and procedures.

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- Manage software licenses and ensure compliance.

- Apply security policies using tools such as Intune.

- Provide staff training on IT tools and usage.

Required Skills & Experience

- Expert knowledge of Windows and macOS operating systems

- Proficiency with endpoint management tools (e.g., Intune, Microsoft Endpoint Manager, SCCM, AD, Entra)

- Solid scripting abilities (PowerShell, Bash, Python)

- Software deployment, lifecycle management, and patching

- Solid understanding of cybersecurity standards and regulatory compliance (e.g., ISO, NIST, GDPR, HIPAA)

- Strong diagnostic and troubleshooting capabilities

- Familiarity with networking (TCP/IP, DNS, DHCP, VPN)

- Experience with VMware vSphere, Azure VDI, and virtual infrastructure

If interested, please apply with your most up-to-date CV & I’ll be in touch.

Seniority level

- Seniority level

Mid-Senior level

Employment type

- Employment type

Full-time