MedTech IT Solutions is seeking an experienced Healthcare IT Support Engineer (L2/L3) to join our Abu Dhabi team. The ideal candidate will have strong hands-on expertise in Windows Server, Fortinet firewalls, VPN, Email systems, and healthcare solutions (MALAFFI, SHAFAFIYA). This role requires advanced troubleshooting, system implementation, and compliance support for healthcare IT environments.

REQUIREMENTS:

• 3+ years of IT support experience (with at least 2 years in L2/L3 support).
• Strong expertise in Windows Server installation & troubleshooting.
• Hands-on experience with firewall configuration (Fortinet preferred).
• Knowledge of Email service configuration (Microsoft 365/Exchange/SMTP).
• Proven experience in CCTV/IP camera configuration & maintenance.
• Familiarity with MALAFFI, SHAFAFIYA, and ADHICS compliance.
• Skills in networking, VPN setup, NAS storage, EPBX/IP phone systems.
• Excellent problem-solving and communication skills.
• Based in Abu Dhabi or willing to relocate.

• Provide L2 & L3 IT support for healthcare facilities.
• Install, configure, and troubleshoot Windows Server environments.
• Configure and manage Email services (Microsoft 365/Exchange/SMTP).
• Manage firewalls (Fortinet preferred), VPNs, and secure network access.
• Support and configure MALAFFI and SHAFAFIYA healthcare systems.
• Configure, install, and troubleshoot CCTV/IP surveillance systems.
• Handle ADHICS audit support and compliance requirements.
• Manage EPBX telephone systems, IP phones, NAS storage, and network devices.
• Provide proactive monitoring, troubleshooting, and escalation support.
• Ensure system availability, network security, and minimal downtime.