Senior IT Support Engineer | Montreal at nesto

Montreal, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

85000.0

Posted On

23 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Support, MacOS Support, Microsoft 365, Microsoft Intune, Jamf Pro, Google Workspace, Entra ID, User Lifecycle Management, Troubleshooting, Bilingual English and French, ServiceNow, NinjaOne, Endpoint Management, Asset Tracking, SaaS Support, ITIL

Industry

Financial Services

Description

You'll be the IT backbone of nesto's Montreal office — the go-to engineer and the escalation point for a distributed IT team, and a key part of keeping one of Canada's fastest-growing fintech companies running at full speed. If you thrive in a fast-paced environment, love owning your domain, and want to work with a modern stack (M365, Intune, Jamf, NinjaOne, ServiceNow), this role is built for you. This is a primarily on-site role (4–5 days/week in our Montreal office). That's by design — you'll be the visible, trusted IT presence for hundreds of users, and your proximity is what makes the role work. Join nesto — proudly named Canadian Rocketship 2025* A Deloitte Fast 50 company evolving alongside Canada's top tech innovators and disrupting a 2.1 Trillion-dollar mortgage industry at light speed by building the mortgage ecosystem of the future. Why join us Hypergrowth: Deloitte Fast 50 — 3 years in a row Tech community credibility: TechTO Canadian Rocketship 2025* Industry leadership: CLA Lending Company of the Year — 4 consecutive years Talent magnet: CMP Top Mortgage Employer 2025 Trusted technology: powering major financial institutions across Canada An entrepreneurial culture built on trust, speed, uncomfortable ambition, being stronger together, and a relentless obsession with our clients. About nesto and nesto Cloud nesto is Canada's leading provider of mortgage technology and financing solutions, managing $73B+ CAD in residential and commercial mortgages, with 1,000+ team members across 12 offices nationwide. You will be working on Nesto Cloud, Canada's most advanced cloud platform, delivering end-to-end technology solutions for lenders in the digital age. Key responsibilities Act as the primary IT contact for the Montreal office (on-site, 4–5 days/week) Provide Level 1 and Level 2 support for end users across all office locations remotely Serve as an escalation point for junior support team members Manage onboarding, off-boarding, and user access changes Build, deploy, and support Windows and macOS workstations Maintain and manage hardware inventory and asset tracking Accurately manage tickets and time tracking to meet service levels Troubleshoot and support SaaS applications and internal tools Support and maintain endpoint management platforms for Windows and macOS devices Assist in device lifecycle management, including provisioning, configuration, patching, and recovery Ensure endpoints remain secure, up to date, and compliant with company standards Coordinate with vendors and internal stakeholders to resolve issues Identify opportunities to improve support processes and user experience Assist in maintaining documentation and standard operating procedures Technical environment You will work in a modern, multi-platform IT environment that includes: Microsoft 365 ecosystem (Entra ID / Azure AD, Intune, Exchange Online, SharePoint) Google Workspace (user management, email, collaboration tools) Windows and macOS endpoints in a mixed-device environment MDM solutions: Microsoft Intune (primary) and Jamf Pro Apple Business Manager (ABM) for device enrolment and lifecycle management RMM tools (e.g., NinjaOne) for monitoring, patching, and remote support SaaS and collaboration tools such as Slack and other business applications Identity and access management workflows (onboarding, off-boarding, role changes) Ticketing and service management systems (e.g., ServiceNow) What we're looking for 5+ years of experience in IT support or IT operations Strong experience supporting Windows environments (Entra ID, Intune, Microsoft 365) Experience with MDM platforms (Intune, or similar) and device enrolment processes Experience managing Google Workspace or similar SaaS environments Solid understanding of user lifecycle management (onboarding, off-boarding, access changes) Strong troubleshooting skills across endpoints, applications, and connectivity Strong communication skills — able to work with both technical and non-technical users at all levels Bilingual fluency in English and French Nice to have: Experience supporting macOS environments and/or Jamf Pro Familiarity with RMM tools (NinjaOne or similar) Experience with ticketing systems (ServiceNow or similar) Understanding of ITIL-based support practices (ITIL certification is an asset) The reward The A-Team: Work alongside high-performing talent in the industry. Accelerated growth: The slope of your learning curve here will be vertical. You will touch more production systems in one year than you would in five years at a bank. Best-in-class tools: Access to the resources and tech you need to execute without friction. Working framework: The environment that makes you productive and enables teamwork. Diversity & inclusion At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of colour, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all. #LI-Hybrid

Responsibilities

Act as the primary on-site IT contact for the Montreal office, providing Level 1 and 2 support and serving as an escalation point. Manage the full user lifecycle, including onboarding, off-boarding, and the deployment and maintenance of Windows and macOS workstations.