Senior IT Support Engineer – Level 3

Network Office Sunshine Coast | Sunshine Coast, QLD | Full-Time

Managed IT Services | Cloud Infrastructure | Cybersecurity | Migrations & Projects

Managed IT Services | Cloud Infrastructure | Cybersecurity | Migrations & Projects

About Network Office

Network Office is a progressive, innovative and growing Managed IT Services Provider (MSP) based on the Sunshine Coast.

We're not your typical IT company. We're agile, forward-thinking and passionate about using cutting-edge technology to deliver exceptional IT solutions and customer experiences.

Our focus is on proactive IT management, cybersecurity, cloud solutions, automation and helping businesses get the most from their technology.

We're looking for a highly capable Level 3 Senior IT Support Engineer who thrives on solving complex technical challenges, delivering successful IT projects and continuously finding smarter ways to do things.

If you're passionate about technology, enjoy taking ownership and want to work for an MSP that embraces innovation rather than outdated processes, we'd love to hear from you.

About the Role

As a Senior IT Support Engineer (Level 3), you'll play an important technical role within our Managed Services team.

You'll be responsible for resolving complex escalations, maintaining and improving client infrastructure, and leading the technical implementation of IT projects and migrations.

This is a hands-on position requiring strong technical expertise, excellent problem-solving abilities and the confidence to independently manage complex client environments.

You'll work across a diverse range of technologies, with opportunities to contribute to automation, AI adoption and continuous service improvement.

This role combines advanced technical support, systems engineering, migrations and project implementation.

Key Responsibilities

1. Advanced Technical Support & Escalations

- Provide Level 3 technical support across multiple managed client environments.

- Take ownership of complex technical escalations from Level 1 and Level 2 technicians.