The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 550+ team currently across 11 locations and 9 time zones.

Our technology team thrives on inclusivity and collaboration, believing that diverse perspectives lead to great solutions. We foster a culture that champions individual growth, professional development, and work-life harmony. We’re invested in your success and dedicated to supporting you every step of the way. We encourage our team to bring challenge thinking and fresh ideas to the table and our Agile approach empowers us to focus on outcomes. When we hire someone it’s because they bring the skills, attitude and experience we’re looking for….so we let you do what you’re best at! Join us and be part of a community that’s passionate about harnessing technology’s potential to drive market leading solutions for our clients. Elevate your career in an environment where your ideas matter, your growth is nurtured, and your potential is limitless.
The Senior IT Support Engineer exists to support/manage end-users and Infrastructure services globally to meet Pepperstone business requirements. You will be providing a mixture of 2nd and 3rd level support, proactive support as well as participation in project activities, and assisting with the day-to-day operations to support the growth of Pepperstone initiatives.

As our Senior IT Support Engineer, your key responsibilities include, but may not be limited to:

• Responding to 2nd and 3rd level technical requests raised via Slack, phone, email, face-to-face, and incident management tool in a professional and timely manner.
• Assisting with prioritizing, scheduling, and escalating incidents to appropriate channels.
• Using your strong understanding of Microsoft EUC related technologies to build and support a complex and distributed EUC environment.
• Building and updating the desktop standard operating environments including software and application change and release management.
• Documenting and educating end users with the objective of resolving incidents at first contact and reducing recurring calls.
• Monitoring the performance of EUC devices and providing recommendations to ensure the effectiveness of SOE & Hardware.
• Occasional out-of-office hours maintenance visits to assess technical issues or implement new solutions.
• Identification and implementation of process improvements and automations to improve the service provided to internal teams.
• Mentoring and providing guidance to junior IT support engineers.