THIS IS A VARIED & HANDS ON ROLE, AS OUR NEW SENIOR IT SUPPORT ENGINEER YOU WILL:

• Work with our 7 sport companies within Destination Sport Group to ensure our IT Systems and infrastructure are maintained, optimised and protected against any threats
• Autonomously manage IT projects, collaborating closely with the IT Infrastructure Manager to deliver efficient technical solutions
• Proactively identify, recommend and implement improvements and efficiencies across our IT systems and infrastructure
• Proactively identify, recommend and implement security improvements in our IT Systems and Infrastructure
• Respond to Security alerts from MS Defender and SOC in timely manner ensuring all effected parties are notified of any threats
• Proactively monitor the service health our Microsoft and Azure estates and take any action required to resolve any issues and notify our stakeholders if applicable
• Maintain and update network Infrastructure (where appropriate) in the Manchester office
• Provide support to and resolve any incidents, problems or requests and make improvements associated with these technologies:
• End User Device Image – Autopilot
• Patch process
• Backup maintenance
• Server Estate (Cloud & on premise)
• Azure Active Directory (Entra ID)
• Software Deployment (Intune/MDM)
• Device Management and optimisation using appropriate toolsets
• Cloud Telephony platform
• KeyIVR
• Networking maintenance / architecture, Firewalls, Layer 3 switches, Access Points, VPN etc
• Print Management (inc Papercut)
• Microsoft 365 ecosystem / infrastructure
• Domain management & maintenance
• Microsoft Teams Rooms and AV solutions
• Enterprise Application Management / Integration in Azure
• Asset management
• Network Patching
• Remote Site Management
• System Security including the use of Microsoft Defender / Purview
• Work closely with the existing IT Infrastructure Manager to ensure security for office based & remote workers. As an ISO27001, BS10012, ISO22301 and Cyber Essentials Plus accredited business you must always carry out your role according to company IT policies.
• Assist with the handling of confidential information by ensuring appropriate file permissions are set
• Verify Microsoft 365, AD & AV set-up is as per company policy including memory stick blocking etc
• Assist with user education both remotely & face to face
• Check and be ready for disaster recovery or business continuity plans to be brought into action
• Carry out critical checks that enable proactive action to prevent any significant failure

TO BE SUCCESSFUL WITHIN THIS ROLE, OUR IDEAL CANDIDATE WILL:

• Demonstrate a passion and enthusiasm for IT and IT related products
• Have significant experience in a similar role within a fast paced commercial organisation
• Demonstrate extensive experience & knowledge of the listed technologies
• Have significant knowledge of IT risks and the importance of suitable mitigations
• Demonstrate knowledge of ITIL Service Management principles
• Show reasonable in-depth knowledge of Windows Server, Azure AD, DNS, DHCP & DHCP/ IP
• Have working experience & knowledge with Windows 10/ 11 system administration
• Demonstrate solid experience and knowledge of Office 365 & desktop imaging/ Autopilot
• Be a collaborative team member who is able to work as part of a wider team while working independently on own tasks & projects
• Have the ability to mentor junior members of the team
• Have outstanding communication skills both written & verbal with the ability to communicate to those at all levels of seniority both internal & external to the business
• Be able to provide friendly customer service to internal & external stakeholders in an often high pressured & fast paced role
• Be proactive with the ability to multitask and prioritise - ensuring technical requests are see through to completion
• Be a diligent personality, with a high attention to detail ensuring preparations are made in advance for a task with resolutions in mind for any issues that arise