This position for a Senior IT Support Engineer is ideal for individuals passionate about IT support and eager to tackle escalated challenges while executing critical projects.
Work for one of Britian’s 50 Best Managed IT Companies! You’ll be responsible for managing complex IT projects, resolving high-priority technical escalations, and providing technical expertise across the business.
This requires an in-depth knowledge of advanced networking, server management, cloud solutions, and cyber security. You will act as the final point of escalation for technical issues and lead on projects for new deployments, upgrades, and migrations.
Our client believes that people skills are just as important as technical skills, so they are not looking for technical experts who want to sit in a dark room. They need people who can communicate well with their customers and who can explain technical issues in very simple terms. Their strong Cyber Security ethos should be kept in mind at all times.
Key Responsibilities

ESSENTIAL SKILLS & EXPERIENCE:

• Experience in an IT support or infrastructure role / 2nd and 3rd line support / network engineer experience
• Expert-level knowledge of:
• Microsoft 365 and Azure Platforms
• Microsoft Intune and Autopilot
• Windows Server environments (Active Directory, Group Policy, DNS, DHCP, etc.).
• Networking (firewalls, routers, switches, VLANs, VPNs).
• Virtualisation technologies (Hyper-V, VMWare).
• Backup and disaster recovery solutions.
• Strong knowledge of cyber security principles and tools, such as firewalls, endpoint protection, and vulnerability management.
• Experience leading IT projects from initiation to completion.
• Excellent troubleshooting and problem-solving skills with a proactive and solutions-focused mindset.
• Exceptional communication skills, both written and verbal, with the ability to explain technical issues in a clear and concise manner.
• A clean UK driving licence and own vehicle.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Proven experience in a in IT or senior IT role within customer success, account management, or service delivery, ideally within a managed IT services or technology environment.
• Demonstrated ability to drive performance and foster a customer-centric culture.
• Deep understanding of IT solutions, including cloud services, cybersecurity, networking, and infrastructure management.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders and build trust with clients.
• Strong problem-solving skills, with a proactive approach to identifying and resolving issues before they impact the customer.
• Experience working with CRM and customer success platforms, with the ability to analyse customer data to drive decision-making.

Please refer the Job description for details