DIMENSIONS

• Resource complexity and nature of work teams - Senior role within a team
• Problem solving responsibility and complexity - High need for triage responsibilities.
• Change management requirements - Medium. Deploying solutions
• Internal / External interactions - Mostly internal interactions
• Strategic timeframe working towards - 1-3 year business plan

WE’RE AN INCLUSIVE EMPLOYER, AND WE CARE ABOUT DIVERSITY IN OUR TEAMS. LET US KNOW IN YOUR APPLICATION IF YOU HAVE ACCESSIBILITY REQUIREMENTS DURING THE INTERVIEW.

Benefits Include:

• 30 days holiday + bank holidays
• 2 volunteer days for causes that you are passionate about
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
• Life assurance
• Employer pension contribution of 5%
• Health cash plan
• Personal learning and development budget
• Employee Assistance Programme
• Access to equity in the business through a Share Incentive Plan
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
• Financial advice
• Health assessments

Job level: 8
Location: Chesterfield, UK
We are looking for a self-motivated and organised individual to join a small but focussed central team working in a modern, scaling internal IT function based on a SaaS/PaaS cloud-based infrastructure.
You will work closely with the team to help galvanise the recently merged set of individual companies into a single, standardised organisation with a high-quality IT function. You will be responsible for day-to-day operations and helping to embed good standards and best practice across the organisation as it grows with our ambitious 3 year plan

Responsibilities

• Work as part of the IT Support team in a third line support role; helping users with a wide range of SaaS & PaaS applications and acting as an escalation point within the team.
• Complete the onboarding of users onto internal systems, considering access rights, roles and permissions.
• Provide Hardware support to end users, including the configuration of new equipment.
• Management of the Software Asset Register (SAR) and Hardware Asset Register (HAR).
• Work to consistently high standards for management of our IT estate, creating process and technical documentation as required.
• Work within information security, governance and certification standards across the IT estate.
• Rationalising and consolidating the current portfolio of applications towards a single, standardised set of tools for the organisation.
• Working with the business to deliver internal IT projects, providing service introduction or service improvements
• Act in the capacity of lead on existing projects to improve security within the IT function and wider business
• Provide guidance and training to junior members of the team to ensure that services can be fully supported
• Investigate issues when escalated and act as liaison with SaaS suppliers when required