WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

• Deliver exceptional on-site IT support to WPP employees, agencies, and visiting clients, in line with WPP standards
• Lead a small team of Junior Engineers
• Deliver deskside support and ensure all standard technology services, including AV and meeting room technology, are maintained
• Build strong relationships with business stakeholders (e.g., HR, Finance, Admin) to understand and address their technology needs
• Provide oversight of Campus Technology HUB - responsible for scheduling, preparation and training for big-bangs (e.g., RTO support, tenant migrations, etc) and ensuring a white glove experience
• Responsible for Campus IT asset inventory and Life cycle management compliance
• Lead a customer-focused culture by organizing training sessions and empowering end users to maximize their use of IT tools
• Educate colleagues on IT services, policies, security, and compliance best practices
• Manage onboarding and offboarding processes, including user account administration and asset management
• Resolve Level 2 and 3 incidents and problems, collaborating with internal and external teams for timely resolution
• Escalate complex issues to Infrastructure or Management teams when required
• Supervise and assist with deployment of new hardware and software to end users
• Support user and office relocations as needed
• Serve as a subject matter expert for unique line-of-business technologies
• Contribute to the Service Desk knowledge base and documentation
• Manage IT asset procurement, inventory, and lifecycle, supporting cost optimization
• Collaborate with global IT functions to implement standards and support local business needs
• Support local IT compliance activities and ensure adherence to global standards
• Manage escalations and liaise with third-party suppliers to ensure high-quality operational services
• Be available for occasional out-of-hours support
• Perform other duties as required