WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

• Provide on-site/remote support to the WPP agencies located in Singapore.
• Ensure IT deskside operations and all standard technology services including AV are delivered as needed
• Develop excellent relationships with key internal stakeholders (HR, Finance and Admin)
• Lead a customer-centered culture, championing activities to empower end users to get maximum utilization of IT, including organizing training programmed and the appointment super-users in relevant technology spaces
• Educate the business on how to use the IT service and maximize benefits
• Educate the business about IT policies, procedures, security, and compliance
• Provide remote support, as needed, to WPP agencies and across APAC region
• Onboarding and offboarding of new and departing employees, including user account administration.
• Level 2 and 3 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and stakeholder management throughout the resolution process
• Escalation of issues to Infrastructure and/or Management teams as needed
• Manage simple user and office relocations
• Supervise and assist with deployment of new hardware and software to end users
• Subject Matter Expert for unique line-of-business technologies
• Compiling, documenting, and maintaining Service Desk knowledge base and standard procedures
• IT asset management inventory
• IT asset procurement and Life cycle management and support the business drive down IT costs.
• To establish strong relationships with all the IT functions within the WPP IT operating model to ensure the needs of their location are fulfilled
• Support WPP Global in promoting global standards and ensuring local implementation
• Support other IT teams with IT changes and ensure global infrastructure/ OpCo programmes are localized and executed to plan.
• Support local IT compliance activities
• Own escalation management and have direct access all third-party suppliers to ensure operational services meet business requirements.
• Availability where necessary for out-of-hours support
• Other duties as needed.