UNIQLO stems from the words ‘unique’ and ‘clothing’ – simple and clever, just like our clothes. Our philosophy is based on the premise of Life Wear: apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, Life Wear is made with such modern elegance that it becomes the building blocks of each individual’s style.
UNIQLO continues to open large-scale stores in some of the world’s most important cities and locations, as part of its ongoing efforts to solidify its status as a global brand. Today the company has more than 2,400 stores in 26 markets – including Australia, Belgium, Canada, China, Denmark, France, Japan, Germany, Hong Kong, Indonesia, Italy, India, Malaysia, Macau, Netherlands, Philippines, Poland, Singapore, South Korea, Spain, Sweden, Taiwan, Thailand, U.K, U.S and Vietnam.

EXPERIENCE, SKILLS AND KNOWLEDGE

• Bachelor’s Degree or Diploma in Information Systems, Information Technology, Computer Science, Engineering, or equivalent major is preferred.
• Proven experience (5+ years) in an IT Support Office or similar role is required.
• Familiarity and experience working with Windows, Mac OS, Windows Server
• Experience within a retail business preferable.
• Understanding of POS Application Systems, Inventory Management Systems, Network (VPN, router).
• Experience in supporting desktop users in both Windows and Apple
• Vendor management.
• Highly customer focused.
• Able to prioritise effectively in a dynamic environment.
• Excellent verbal and written communication skills, with the ability to talk to non-technical audience about technical issues.
• Strong troubleshooting, problem solving, analytical and research skills.
• A collaborative style, able to work with and assist local, interstate teams an external support partners Self -motivated, has initiative and high level of energy.
• Ability to work a flexible schedule that meets the business needs, including evenings and weekends and travel interstate.
• Previous experience with HelpDesk System’s such as ServiceNow advantage.

• Assist in delivery of IT solutions related to store openings including network, computing devices, POS, Applications, SOE imaging etc.
• Setup and troubleshooting of peripherals and equipment, iOS devices.
• Serve as an IT expert at SSC (Store Support Centre) for employees’ greater productivity.
• Assist with UNIQLO Australia Store operations. More specifically:
• Resolve all problems connected with the business applications for the stores, providing support to all users as well as on-site visits if necessary;
• Work with Global Service Delivery teams to resolve IT issues in both the store and SSC office;

• Be the main local point of contact for all IT related issues both in store and the SSC office;

• Assist with the roll-out of the POS system and the network infrastructure within the stores;

• Liaising with 3 rd party service providers & vendors.

• Experience with audio visual and webinar technology & CCTV systems.
• Configure, install, and support desktop computers, notebooks, printers, monitors, and other general peripherals.
• Provide software support for users’ applications, including support in basic to advanced software operations and general use of computers and peripherals.
• Diagnose hardware and software failures, communicate remediation plans to users, and provide status updates.
• Responding to queries; troubleshooting and resolving in a timely manner.
• Tracking, prioritisation, and coordination of all the workstation support requests.
• Maintaining a neat and tidy environment.
• Actively reporting to management: progress, problems, and risks.