ABOUT THIS OPPORTUNITY

We are seeking a skilled and proactive Senior IT Support Specialist to join our national IT team, supporting a fully cloud-based, Microsoft-centric infrastructure across the Dovida network. Based at our National Office, you will act as the senior technical escalation point, ensuring operational excellence through expert support, enterprise-grade security, and modern workplace automation.
In this role, you will work across Microsoft 365, Intune, Azure, Defender, and Entra to maintain system integrity, strengthen our security posture, and resolve complex technical issues. You’ll be instrumental in supporting a scalable and secure digital environment that empowers our aged care staff to deliver high-quality care.
You’ll join a collaborative IT team that values accountability, innovation, and continuous improvement, contributing to an environment that is secure, supportable, and designed for modern work.

ABOUT US

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.
At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care

Cloud-Based Technical Support & Escalations Deliver expert-level Tier 3 support and incident resolution across Microsoft 365 and Azure services, ensuring service continuity and performance.