We’re growing and looking for our next IT rock star.
At Gauthier Business Technologies, we believe in building technology solutions, and relationships, that last. We do this by putting people first, solving real business problems, and delivering support that’s fast, friendly, and always rooted in doing what’s right.
We’re looking for a Senior IT Support Specialist who brings deep technical experience, a client-first mindset, and a love for mentorship. This is a hands-on role where no two days are the same, and that’s exactly how you like it.
If you’re driven, capable, and passionate about helping others succeed, you’ll feel right at home here.

• Resolve complex Tier 2 and Tier 3 IT support issues via remote, phone, email, or onsite support.
• Troubleshoot and resolve problems with everything from Microsoft 365 and Azure to iOS devices and Cisco networks.
• Provide leadership and mentoring to our technical team—sharing knowledge, elevating standards, and supporting excellence.
• Follow and contribute to our documentation and internal processes. If it’s not documented yet, you help write it.
• Communicate clearly and regularly with clients, ensuring they’re always in the loop.
• Keep detailed notes and logs in our PSA and documentation platforms.
• Contribute to high Client Satisfaction Scores by delivering exceptional service.
• Participate in team huddles and planning sessions, your voice matters here.