NOW HIRING: SENIOR IT SUPPORT SPECIALIST

Are you a tech-savvy problem solver with a passion for helping others? Join our dynamic IT team as a Senior IT Support Specialist and play a key role in supporting enterprise systems, resolving complex technical issues, and ensuring seamless technology operations across the organization.

• Respond to advanced (Level III) help desk requests and troubleshoot complex issues.
• Support and maintain our Point-of-Sale (POS) systems, including configuration, patching, and daily operations.
• Monitor and maintain enterprise backups, including SQL databases.
• Install, configure, and upgrade hardware and software using automation tools.
• Proactively monitor systems and respond to alerts and issues.
• Document processes and procedures for continuity and disaster recovery.
• Participate in system upgrades, maintenance, and on-call rotations.