The Senior IT Support Specialist is responsible for delivering high-quality technical support services to staff and students within a dynamic tertiary education environment. This role ensures the effective operation, maintenance, and troubleshooting of end-user devices, classroom technologies, and core IT systems including business workflow and automation technologies.
The role plays a key part in enhancing the digital experience for users, actively seeks opportunities for IT service improvements, leads the implementation of those improvements, and assists in the development of technology standards that support teaching, learning, and administration. The senior role also acts an escalation point for incident resolution from IT Support Specialist staff and a subject matter expert for key business stakeholders.

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