JOB DESCRIPTION

Our client is growing their client base, and we are inviting a passionate Senior IT Support Specialist to come join our team! Also known as an Implementation Support Specialists, ensure a smooth experience throughout the client implementation process. Implementation Support Specialists work both behind the scenes and directly with clients to gather requirements and deliver on-time results.
This is an ideal position for someone who enjoys teaching technical concepts during an implementation process to a variety of audiences. They are an innovative company that evolves quickly, so come ready to learn at a fast pace!
About Us:
FCA is a business Development firm. As a leading provider of business solutions, we understand that one of the biggest concerns for businesses is to cut costs while maintaining high standards of quality. Our products and services are designed to help you achieve both these goals, providing you with cost-effective solutions that don’t compromise on quality. FCA works directly with Estreet Security.

Essential Duties

• Work, troubleshoot, close and/or route ITA tickets for assigned implementation clients
• Research tickets and provide correct and timely solutions, apply proper rules and settings
• Provide correct and timely updates on project deliverables as requested
• Conduct training as requested
• Complete initial and ongoing product configuration
• Schedule and deploy maintenance release packets
• Deploy quarterly updates and installation packets
• Complete database configuration settings after Practice database setup is completed
• Conduct requirements gathering for project deliverables for assigned products and clients
• Complete testing/deployment for assigned tasks, modules and products
• Seek overall process improvements for client transition period (from Implementations to Client Services)
• Administer smooth client transitions from Implementations to Support, communicating effectively between both departments
• Other duties as assigned

Education and/or Experience Needed

• BS/BA in Healthcare or Computer/IT related degree preferred
• 2+ years’ experience in healthcare IT industry, RCM

Qualifications You Must Have

• Basic-to-Intermediate level knowledge of SQL, database environments, and code trouble-shooting preferred
• Excellent verbal and written communication skills
• Ability to work independently to meet deadlines and manage multiple projects
• Strong interpersonal and organization skills
• Excellent problem-solving skills
• Proven client relations ability
• Flexibility to work with internal groups and external users
• Must be a self-starter
• Proven ability to research and resolve complex technical issues

Employment Type

• Full-Time Remote

Reporting Structure
Director of Implementation
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. We are an E-Verify Employer in the United States.
Job Type: Full-time
Pay: $115,000.00 - $160,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Language:

• English (Required)

Work Location: Remot

• Work, troubleshoot, close and/or route ITA tickets for assigned implementation clients
• Research tickets and provide correct and timely solutions, apply proper rules and settings
• Provide correct and timely updates on project deliverables as requested
• Conduct training as requested
• Complete initial and ongoing product configuration
• Schedule and deploy maintenance release packets
• Deploy quarterly updates and installation packets
• Complete database configuration settings after Practice database setup is completed
• Conduct requirements gathering for project deliverables for assigned products and clients
• Complete testing/deployment for assigned tasks, modules and products
• Seek overall process improvements for client transition period (from Implementations to Client Services)
• Administer smooth client transitions from Implementations to Support, communicating effectively between both departments
• Other duties as assigne