DESCRIPTION

Tripledot Studios is an award-winning, record breaking games studio with a team circa 400 people. Headquartered in London, we also have offices in Warsaw, Barcelona, Minsk, Jakarta, and Melbourne.

We specialise in Casual, Free to Play, Mobile games that delight millions of players every day.

• Fastest Growing Business in Europe in 2022
• Tech Growth Business of the Year 2021 and 2023
• PocketGamer Best Mobile Developer 2023
• The Kings Award for International Enterprise 2024

Our guiding principle as a team is that when people love what they do, what they do will be loved by others.
Take a look at our games: iOS Store + Google Play

SKILLS, KNOWLEDGE & EXPERTISE

• You are an advanced user of Apple software and hardware
• Experience with Google Workspace services, Atlassian software (Jira, Confluence), and Mobile Device Management
• Independent, responsible and able to make decisions quickly
• Discipline, attention to detail, organised, with good planning skills and time management

ROLE OVERVIEW

We are seeking an independent Senior IT Support Specialist to join our London office. You will be working within an Apple device environment, with Google Workplace. Your role will be to act as the go to person in the London office (our headquarters) to support the organisation with anything related to IT Support.

KEY RESPONSIBILITIES

• Manage our internal helpdesk service for software & hardware configuration, hardware purchases and repair, licences, SaaS access etc
• Planning for the budgeting and purchase of hardware and licences, supplier management, control, and budget optimisation
• Managing MDM for company workstations and mobile devices
• Regularly audit software and licences
• Configuring and managing SaaS Management Automation Workflows
• Managing security of end-user devices, antivirus setup
• Onboarding and offboarding of employees
• Writing IT support documentation for employees