CAREER OPPORTUNITY

GeoSpectrum Technologies is growing and we are seeking a skilled and service-oriented Senior IT Support Technician to join our IT team!
As the primary point of contact for internal IT support, you’ll be responsible for triaging and resolving Helpdesk tickets, supporting Tier I technicians, and managing escalated technical issues involving software, hardware, and network systems. You’ll work across Windows, Linux, and Mac environments, ensuring timely and effective support for both in-office and remote users. In addition to day-to-day support, you’ll contribute to infrastructure projects, maintain technical documentation, and help drive continuous improvements in IT operations. This is a dynamic role for someone who thrives in a collaborative environment and is passionate about delivering exceptional IT service

QUALIFICATIONS

• Post-secondary education in system or network administration or equivalent experience.
• 2-3 year of technical support experience.
• Ability to handle escalated helpdesk issues, including complex software, hardware, and network problems.
• Ability to create and maintain technical documentation, knowledge base articles, and SOPs.
• Working knowledge in Active Directory, Microsoft 365, MS Office, Windows, Linux, and Mac environments.
• Excellent problem-solving skills through identifying, analyzing, and resolving problems.
• Strong verbal and written communication skills.
• Excellent communication and customer service.
• Ability to prioritize and manage multiple tasks.
• Excellent Team collaboration and knowledge sharing.

• Triage and service IT support tickets (utilizing JIRA), support Tier I technician, manage escalated Helpdesk tickets including complex software, hardware, and network problems.
• Ensure all tickets are completed within service level agreement.
• Act as a primary point of contact for the organization’s IT support team, offering friendly, helpful and timely service to employees.
• Set-up, support and troubleshoot for new / existing users in an in-office and remote Windows, Linux, and Mac environment.
• Perform computer maintenance and lifecycle management.
• Manage asset control management.
• Create and maintain IT technical documentation, forms, workflows, knowledge base articles, and SOPs.
• Assist in the maintenance, development, and implementation of new and existing infrastructure, including network equipment, virtualization, Microsoft 365, Active Directory, and more.
• Consult technical manuals and research for technical issues and solutions.
• Participate in continuous improvement of IT infrastructure, policies and processes to support company growth.
• Support the infrastructure administration team to test and implement new solutions.