Leonardo DRS is a prime contractor, leading technology innovator and supplier of integrated products, services and support to military forces, intelligence agencies and defense contractors worldwide. The company specializes in naval and maritime systems, ground combat mission command and network computing, global satellite communications and network infrastructure, avionics systems, and intelligence and security solutions. Additionally, the company builds power systems and electro-optical/infrared systems for a wide range of commercial customers. Headquartered in Arlington, Virginia, Leonardo DRS is a wholly owned subsidiary of Leonardo S.p.A. For additional information on DRS, please visit our website at www.leonardodrs.com

JOB SUMMARY

As a Senior IT Support Technician, you will support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.

QUALIFICATIONS

• Associate’s degree in business administration, management information systems, mathematics, information technology, computer sciences, a related field, or equivalent experience
• Education or knowledge of the principles, methods, and techniques used in troubleshooting and support
• Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications
• Experience with selection, planning and implementation for new IT and business systems
• Five (5) years of directly related experience in IT support
• Expertise and/or certification (e.g., Network +, A+, etc.) is preferred for relevant systems
• Strong verbal, written and interpersonal communication skills
• Ability to work independently as well as cooperatively in a team-oriented environment
• Ability to successfully interact with all levels of management, other IT professionals and end-users
• Strong analytic and problem-solving skills
• Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.

• Some employees are eligible for limited benefits only

Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #cor

• Install, configure, upgrade, and troubleshoot hardware, software, and networked devices
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• Respond to and resolve user service requests via phone, email, or in-person

• Perform diagnostics and implement solutions for complex PC issues
• Maintain IT asset inventory and track equipment history
• Manage system performance, apply regular maintenance, and escalate vendor service calls as needed
• Support new hardware/software deployments and assist with business continuity planning
• Document procedures, provide end-user training, and deliver post-implementation support
• Assist with procurement, product evaluations, and writing technical specifications
• Coordinate and manage small-scale IT projects and contribute to project planning
• Mentor junior staff and provide technical guidance
• Develop and enforce IT standards, policies, and security protocols
• Analyze trends to support future resource planning and system improvements