Tasks

• Operation of highly available and critical ServiceNow applications and peripheral systems
• Contact person for customers
• Regularly taking over the technical hotline to ensure the smooth 24/7 operation of the instances.
• Independent planning and implementation of changes according to ITIL
• Resolution of disruptions and problems, and derivation of measures for sustainable problem solving.
• Further development of automation
• Deployment of new customer instances
• Further development of our operational processes

qualification

• Successfully completed studies in computer science, successfully completed training as an IT specialist (m/f/d) for system integration or a comparable qualification
• Confident handling of Linux and sound knowledge of common network protocols (IP, TCP, UDP, HTTP, DNS, FTP)
• High level of quality awareness, communication skills and teamwork skills
• Independent and structured work style
• Very good German and good English skills
• Interested in Debian, Terraform, Bash, Python, Java Web Services, Elasticsearch, Prometheus, Grafana, Icinga2, Ansible, AWX, GitLab CI/CD