This exciting role offers a great opportunity to join a dynamic MSP, working on both internal and external customer IT infrastructure.
As a Senior IT Systems & Infrastructure Engineer, you will not only maintain and support critical systems but also mentor junior staff and collaborate closely with the Head of IT. This is a position where your expertise will be valued, and your contributions will have a significant impact.

SKILLS AND EXPERIENCE:

• Extensive knowledge of Windows Server stack, Office 365, and Azure
• Proficiency in Office 365/Azure, including setting up new tenancies and migrating businesses.
• Experience with RMM tools, SharePoint, and endpoint security.
• Advanced networking skills, including TCP/IP, VLANs, and firewall management.
• Strong documentation skills and excellent communication abilities.
• Practical experience with PowerShell scripting.
• Full UK Driving Licence and willingness to travel between sites as needed.

• Support and maintain IT infrastructure, including cloud, servers, and networks.
• Provide 2nd and 3rd line IT support, acting as an escalation point for junior team members.
• Design, implement, and maintain IT infrastructure.
• Serve as a technical consultant for internal teams and stakeholders.
• Deliver IT education for internal staff and external customers.
• Resolve complex issues across networking, security, and end-user systems.
• Manage patching, backups, and compliance for all devices and environments.
• Administer Windows Server, Azure/Intune, Defender, Active Directory, Group Policy, and more.
• Troubleshoot hardware and software problems, ensuring high first-time fix rates.
• Manage support tickets and work on various projects.