Senior IT Technician - Level 3 (MSP) at Millennium Communications

Albuquerque, NM 87111, USA -

Full Time

Start Date

Immediate

Expiry Date

06 Dec, 25

Salary

0.0

Posted On

07 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Server+, Security, Azure, Firewalls, Meraki, Application Security, Security+, Citrix, Computer Networking, Information Technology, Laptops, Vmware, Sharepoint, Managed Services, Collaboration Tools, Active Directory, Switching, Hyper V, Infrastructure, Ix

Industry

Information Technology/IT

Description

OVERVIEW

The Senior IT Technician (Level 3) provides advanced technical support within a managed services environment, handling escalated issues related to end-user systems, workstations, servers, networks, and cybersecurity operations. This role involves hands-on work across security monitoring, vulnerability management, network infrastructure, server and workstation maintenance, and coordinating patch management processes. The ideal candidate combines strong technical expertise with analytical problem-solving skills, with a primary focus on identifying, preventing, and responding to security threats.

NECESSARY SKILLS AND ABILITIES

Operating Systems & Infrastructure

Advanced proficiency in Microsoft Windows 7, 8, 10, and 11
Advanced proficiency with Microsoft Windows Server 2012–2025 (*IX knowledge a plus)
Advanced proficiency in Active Directory, DNS, DHCP, and TCP/IP
Experience with VMWare, Citrix, and Hyper-V
Experience setting up physical workstations, laptops, and servers

Networking & Security

3+ years in computer networking (preferred) and 2+ years in help desk support (preferred)
Advanced proficiency with network troubleshooting, switching, routing, and firewalls
Proficient with VOIP (Mitel/Shortel system preferred)
Proficient with application security and user role profile management

SaaS & Cloud Tools Supported

M365 and Azure
Security (DUO, Entra ID)
RMM/documentation (Kaseya, IT Glue)
Networking (UniFi, Ubiquiti, Meraki, Cisco)
Collaboration tools (SharePoint)

Professional Skills

Willingness to work extended hours and various work schedules
Ability to serve as a subject matter expert and mentor junior technicians

MINIMUM QUALIFICATIONS

Associates Degree or higher in Information Technology, Cybersecurity, or related field; or equivalent combination of education and experience.
Minimum of 5 years of IT support experience, with at least 2 years at a managed services provider.
Experience working in a managed services or multi-client environment is strongly preferred.
Two or more relevant industry certifications such as CompTIA A+, Network+, Server+, Security+; Microsoft 365 Administrator, Endpoint Administrator, Windows Server Hybrid Administrator; Kaseya Certified Technician.

How To Apply:

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Responsibilities

Ticketing & Project Support

Own and resolve high-priority and complex support tickets escalated from Level 1 and 2 technicians.
Serve as subject matter expert for junior technicians during troubleshooting.
Participate in project-based tasks, including security deployments and upgrades.
Identify and recommend improvements for client infrastructure to MSP Operations Manager

Network Support and Maintenance

Configuration, maintenance and troubleshooting at the network level: WAN and LAN connectivity, routers, firewalls and security.
Remote access solution implementation and support: VPN and Terminal Service.

Communication & Documentation

Review and maintain documentation in Kaseya (ticketing system), IT Glue (documentation software), and other systems.
Monitor performance and ensure system availability and reliability.
Communicate with end users.
Track time and materials appropriately to ensure accurate billing.