Senior Key Account Manager at RAKBANK

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship management, Sales strategy, Corporate banking, Cross-selling, Up-selling, Customer service, CRM systems, Banking software, Strategic thinking, Communication, Portfolio growth, Compliance monitoring, Team mentoring, Business development, Financial product knowledge

Industry

Banking

Description

* Establish new corporate company tie-ups and support brand promotion initiatives to achieve budgeted sales volumes through planned promotional activities and group engagements. * Act as a single point of contact for corporate clients to build and deepen relationships, driving increased share of wallet and revenue growth. * Identify and capitalize on cross-sell and up-sell opportunities across multiple banking products through regular client visits, relationship management, and retention efforts. * Maintain high standards of service excellence by meeting customer expectations with efficiency, accuracy, timeliness, and professionalism to strengthen customer loyalty. * Support and guide new team members through on-the-job assistance and mentoring, helping them navigate role-specific challenges effectively. * Generate new sales opportunities by developing and executing strategies to achieve targets related to sales volumes, new customer acquisition, and overall portfolio growth. * Manage and direct business unit operations by aligning workflows with established policies and procedures, ensuring optimal use of resources without compromising quality. * Participate in developing and implementing compliance monitoring and control processes, ensuring adherence to legal, regulatory, and internal governance requirements. * Address company-related concerns of employees and onboarded staff, ensuring smooth engagement and service continuity. * Handle role complexity requiring strategic thinking, customer insight, and cross-functional coordination to drive deeper penetration of retail banking products within onboarded corporates. * Proven ability to build and maintain strong relationships with corporate clients. * Excellent communication skills (verbal and written); English mandatory, Arabic preferred. * Strong sales acumen with the ability to effectively pitch banking products. * Sound understanding of retail banking products including payroll accounts, personal loans, and credit cards. * Demonstrated commitment to high-quality customer service delivery. * Proficiency in CRM systems and banking software.

Responsibilities

The Senior Key Account Manager is responsible for establishing corporate tie-ups and driving revenue growth through the cross-selling of retail banking products. They also manage business unit operations, ensure compliance with regulatory standards, and provide mentorship to team members.