WorldFirst is a subsidiary of Ant International, a global digital payment and financial services leader. Through the World Account, WorldFirst is meeting the needs of SMEs engaged in international trade or business, both online via marketplaces or websites, as well as offline to support importers and exporters. This includes global collection (receiving payments), making payments, currency conversion, risk management to help WorldFirst customers reduce costs, improve turnover efficiency to generate more revenue and sales, and quickly capture global business opportunities. WorldFirst serves one million customers worldwide and is connected to over 100 marketplaces.

ROLE OVERVIEW

The Key Account Manager position is a fundamental component of the sales team, responsible for both the acquisition of new merchants and nurturing their existing portfolio. By penetrating deep into the B2B, B2C, E-commerce and Online Selling community you will serve businesses with an overseas customer base and/or those sourcing goods across border for sale. You will work cross-functionally with our Marketing, Partnership, Merchant Servicing, Inside Sales and Onboarding teams to convert new business opportunities and deliver customers with the best possible experience.

WHAT YOU’LL DO

• Self-generate new opportunities through cold outreach and partnership.
• Use your existing network and assigned portfolio of merchants to generate referrals for new business opportunities.
• Attend relevant industry events to keep informed of the latest trends and forge new connections within in the target segments.
• Maintain a specific number of accounts, build strong relationships, and ensure high levels of customer satisfaction across the portfolio.
• Drive greater uptake of WorldFirst’s suite of products within the account portfolio.
• Present relevant solutions and provide detailed education to merchants regarding products and processes.
• Work closely with related teams to resolve merchants’ issues.
• Share insights and customer feedback to the wider team ensuring the customers’ voice is heard across the business Have a systematized approach to keeping in regular contact with merchants and maintain business relationships.