WHO WE ARE

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

FLEXIBLE WORKING

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

ABOUT THE ROLE:

Are you an aspiring Knowledge Management (KM) professional with a passion for managing multiple projects and collaborating with SMEs to develop best-in-class knowledge resources using cutting-edge KM technologies, including AI? Join us as a forward-thinking Knowledge Management Specialist, where you’ll create clear, user-friendly documentation and learning materials to support our Finance Operations organization, working with peers and subject matter experts to find, easy to use, and continuously optimized through analytics and AI.
This is a remote position open to candidates residing in Canada. Relocation assistance will not be provided for this role.

IN THIS ROLE, YOU WILL:

• Collaborate closely with Product Managers, Support Engineers, and other stakeholders to gather and translate technical information into operational employee facing content.
• Work closely with Accounting, Billing, and Invoicing teams to collect and convert complex financial information into documentation that is clear, actionable, and easy to find.
• Assist in managing the Financial Operations knowledge management roadmap and contribute to the completion of projects within the roadmap.
• Collaborate with accounting teams to implement and maintain KM processes and standards.
• Support various financial operations projects and initiatives, ensuring their successful execution.
• Assist in monitoring and reporting on KPIs to evaluate KM effectiveness, sharing insights with the organization.
• Participate in identifying and implementing improvements in KM processes and technology.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

MINIMUM REQUIREMENTS FOR THE ROLE:

• 3+ years of experience in Knowledge Management or Enablement, with a strong focus on creating and maintaining documentation for both customers and internal teams. This includes developing, organizing, and updating knowledge articles.
• Experience translating technical requirements into operational materials
• Experience managing complex content projects and cross-functional partnerships, including measurable improvements to customer self-service
• Experienced in working with knowledge management and ticketing systems
• Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
• Adapt at managing multiple priorities and embracing change with ease.
• Bachelor’s degree in a related field.