Senior Knowledge Manager at Alpaca Services LLC

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Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Knowledge Management, Financial Industry, Problem-Solving, Communication Skills, Data-Driven Mindset, Process Improvement, Training Program Development, Collaboration, API, Fintech, Brokerage Operations, Analytics, Onboarding, Documentation, AI, Confluence

Industry

Financial Services

Description

Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series C funding round brought our total investment to over $170 million, fueling our ambitious vision. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 6 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it. Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator. Our Team Members: We're a dynamic team of 230+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond! We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply. Role: Lead the creation and maintenance of a comprehensive and accessible knowledge base, empowering employees with the information they need to succeed. Things You Get To Do Own the Knowledge Base: Take full responsibility for the quality and accessibility of all internal company documentation. When an employee can't find the right information, it's on you to fix the gap.You will build and manage a knowledge system that leverages AI to proactively surface information and answer questions. Drive Process Improvements: Proactively analyze why employees are asking questions. If the answer isn't readily available in our existing tools (like Confluence or Kappa), you'll lead the effort to make it accessible for everyone. You'll use AI feedback and analytics to constantly improve the knowledge base, ensuring it learns and evolves with the company's needs. Develop Training Programs: Evolve our employee training program into a scalable and robust onboarding experience. Partner with teams to integrate the knowledge base into the onboarding experience, replacing "trial by fire" with a streamlined process that ensures new hires can quickly find the information they need. Collaborate Across Teams: Work closely with department leads to capture and document critical team-specific knowledge, ensuring our knowledge base reflects the most current and accurate information. Who You Are (Must-Haves) You are familiar with the financial industry, fintech, brokerage operations, and concepts related to an API-first fintech company. You have 4+ years of experience in knowledge management or a similar role focused on making complex information simple and accessible. You have a strong understanding of knowledge management principles and the importance of a single source of truth. You are a natural problem-solver with a knack for identifying root causes behind common information gaps. You possess excellent communication skills and can work effectively with diverse teams and individuals. You have a data-driven mindset and can use analytics and feedback loops to continuously improve a system's performance. Who You Might Be (Nice-to-Haves) You have experience with knowledge management tools like Confluence, SharePoint, or dedicated knowledge base platforms. You have experience with modern collaboration tools like Slack and can leverage them for knowledge sharing. You have experience in a fast-paced, high-growth startup environment. You have experience building or scaling an onboarding program. You thrive in a role where you are initially "clueless" about the company's inner workings, viewing it as a valuable advantage to build a truly intuitive knowledge base. Additional Requirements Must be eligible to work without sponsorship for this role. How We Take Care of You: Competitive Salary & Stock Options Health Benefits New Hire Home-Office Setup: One-time USD $500 Monthly Stipend: USD $150 per month via a Brex Card Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Recruitment Privacy Policy

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Responsibilities

Lead the creation and maintenance of a comprehensive knowledge base to empower employees. Drive process improvements and develop training programs to enhance onboarding experiences.