Conduct KYC reviews and due diligence for individual and business partners.
Perform AML investigations and escalations, including research on PEPs, SIPs and sanctions.
Support partner onboarding and verification processes, ensuring compliance with internal policies and regulatory requirements.
Review and investigate cases escalated by Customer Service and Complaints teams, determining appropriate actions and risk-based outcomes.
Maintain accurate records, case notes, and audit trails across all compliance activities.
Adapt to changing operational priorities and support a variety of compliance, risk, and verification workstreams as required.
Identify and investigate root causes of onboarding challenges, implementing solutions to reduce friction, improve efficiency, and enhance the partner experience.
Effectively triage, prioritise, and re-assess incoming requests in a fast-paced environment, ensuring critical and high-impact issues are addressed promptly.
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