Senior Lead Experience Designer at Kyndryl Canada Limited

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Human-centered design, Co-creation, Storytelling, User research, Prototyping, Information design, AI ethics, Data ethics, Service design, User experience, Interface design, Information architecture, Graphic design, Environmental design, Data visualization, Change management

Industry

IT Services and IT Consulting

Description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Senior Experience Designer, Kyndryl Vital Italy Are you a senior experience designer who wants to lead complex projects and deliver innovative solutions for the world’s critical systems? Then you’ll love working at Kyndryl Vital. At Kyndryl Vital, we are looking for creative, curious, empathic systems thinkers who want to tackle wicked problems with some of the best technical colleagues in the world. Kyndryl Vital is a global network of designers, engineers, writers, researchers, and strategists. We are bound together by a desire to help our customers make sense of complexity and co-create intelligent and adaptive experience ecosystems that resonate with their users and transform their businesses. We believe the next evolution of experience will emerge from the artful blending of behavioral insight and business intelligence into elegantly simple, deeply human moments. We are fortunate to work with the world’s best IT experts to ensure that we can not only imagine a great experience, but that we can build it, deliver it, optimize it, and sustain it. The Role An Experience Designer crafts immersive and engaging experiences that connect people with environments, events, and interactions, focusing on how these experiences feel and unfold over time. This role involves understanding the needs and emotions of participants through research and testing, and collaborating with various stakeholders to bring these experiences to life. By considering the emotional, social, and sensory aspects of an experience, Experience Designers aim to create memorable and impactful moments that leave lasting impressions. As an Experience Designer at Kyndryl Vital Italy, you will lead design initiatives across a variety of projects, ensuring that solutions are innovative, user-friendly, and aligned with client objectives. You will develop and maintain strong relationships with clients, acting as a trusted design advisor throughout the project lifecycle. You will guide design teams in the creation of high-quality visual and interactive designs, ensuring the final product meets business and user needs. Partnering with technical teams, you will balance creative ideas with technical feasibility, ensuring designs are practical and scalable. You will take ownership of the design process, from discovery and ideation to prototyping and user testing, ensuring consistent delivery of impactful designs. You will support complex projects that leverage AI to create innovative, user-centered experiences, setting standards for human/AI interaction design and process adoption across teams. You’ll advise clients and teams on the strategic use of AI in design, balancing innovation with usability and ethics, and foster a culture of experimentation with AI while ensuring human agency remains central. You will actively share your knowledge of AI in design with others as part of your leadership, empowering your team to grow their proficiency, while continuing to develop your own expertise. Who You Are Required Technical and Professional Expertise Human-Centered Design: You have a deep understanding of human-centered design methods and mindset. Co-Creation: You excel at aligning stakeholders through workshops and collaborative sessions. Storytelling: You can communicate clearly and compellingly. User Research: You can design and conduct generative and evaluative user research. Prototyping: You can create context-appropriate, low-to-high fidelity prototypes. Visual Communication: You have expertise in information design. AI and Data Ethics: You leverage AI tools while maintaining quality and ethical standards. Preferred Professional and Technical Expertise 8+ years experience Deep industry vertical experience Experience in both enterprise and agency worlds Knowledge and experience in IT infrastructure or other technical applications Human behavior, change management, or other applied social sciences Data science, AI/ML background You may specialize more deeply in: Service Design User Experience Interface Design Information Architecture Graphic Design Environmental Design Data Visualization Deep industry vertical experience Experience in both enterprise and agency worlds· Knowledge and experience in IT infrastructure or other technical applications Human behavior, change management, or other applied social sciences Data science, AI/ML background Required Education Bachelor’s Degree or equivalent portfolio Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. We’re glad you’re here. Take a look around at the many exciting career opportunities we have available and apply today! Can’t find a suitable job opening? Drop off your CV/Resume Drop off your CV/Resume and a Recruiter will reach out with related career information that match your experience and expertise. Sign up for Job Alerts Create your account and then sign up for job alerts. When new jobs become available that meet your criteria, you’ll be alerted right away! At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.

Responsibilities

Lead design initiatives across complex projects while ensuring solutions are innovative, user-friendly, and aligned with client objectives. Collaborate with technical teams to balance creative ideas with technical feasibility and guide the design process from discovery to prototyping.