Senior Lead, Internal Communications at Klaviyo

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

218400.0

Posted On

25 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Internal Communications, Messaging, Collaboration, Change Management, Event Planning, Content Creation, Narrative Building, Editing, Writing, AI Tools, Stakeholder Management, Employee Engagement, Culture Initiatives, Organizational Announcements, Executive Communications, High-Growth Environments

Industry

Marketing Services

Description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. We’re looking for a Senior Lead, Internal Communications to join our high-performing team and report directly to the Director of Internal Communications. This role will be instrumental in shaping how we connect with, inform, and inspire our employees. You’ll help define our voice, drive messaging across the company, and partner with leaders to ensure our internal communications are clear, consistent, and aligned to our strategy and culture. We’re looking for a Senior Lead, Internal Communications to be a critical part of a high-performing team responsible for informing, inspiring, and aligning our global employee base. Reporting to the Director, Internal Communications, this person will play a key role in the management and creation for Klaviyo’s company-wide events and content, ensuring Klaviyos feel connected to the company’s mission, leaders, and customers. You’ll also support other internal communications programs and initiatives, partnering closely with cross-functional teams to deliver compelling messages. We are looking for a high-energy self-starter who loves to get creative across all mediums and is eager to make an impact on our culture. In this role you will: Play a key role in building and delivering company-wide communications campaigns and strategies that keep employees informed, engaged, and aligned. Create high-impact messaging and evolve the voice of our internal communications to ensure it is clear, consistent, and resonates across the organization. Collaborate closely with global business leadership to translate their vision into compelling executive communications and presentations, and give guidance on positioning and messaging Work closely with our People team to support communications across a range of initiatives including employee programs, culture initiatives, and organizational announcements. Support change management communications that help employees navigate change with clarity and confidence. Oversee the planning and execution of company-wide events — from town halls and kick-offs to onsite experiences — ensuring each moment reflects our priorities and drives alignment with high-quality content and messaging Continuously experiment with new formats and content approaches to keep internal communications fresh, inclusive, and effective. Use insights and feedback to optimize channel strategy, evolve messaging and improve employee engagement Who You Are: 10+ years of experience in internal and/or external communications. Exceptional writer and sharp editor who can translate executive vision into messaging and stories that land. Write with clarity, purpose and keen sense of audience and tone. Proven ability to work closely with senior leaders, exercising strong judgment, discretion, and a solutions-first mindset. Skilled at building compelling narratives that engage global employees, align teams, and strengthen culture. Adept at managing multiple priorities with precision, navigating cross-functional stakeholders and tight deadlines while thriving in a dynamic, fast-paced environment. Curious and excited about experimenting with and adopting AI tools to accelerate content development and communications impact. Experience leading live internal meetings, and confident working alongside executives to shape the message and moment. A team player who thrives in fast-paced, high-growth environments and believes great internal comms builds culture, clarity, and connection. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $145,600—$218,400 USD Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Responsibilities

The Senior Lead, Internal Communications will shape how the company connects with and inspires employees through effective communication strategies. This role involves managing company-wide events and ensuring messaging aligns with Klaviyo's mission and culture.