Senior Lead Product Manager - Consumer at PayPal

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Strategy, Customer Experience, Data Analysis, Market Research, Cross-Functional Leadership, Product Profitability, Communication, Interpersonal Skills, Analytical Skills, Financial Acumen, User Experience, Customer Advocacy, Experimentation, Roadmap Definition, Stakeholder Alignment, Continuous Improvement

Industry

Software Development

Description

* Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform. Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability. Assesses the customer experience and customer needs in product requirements and decision making. Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis. Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making. Oversees product profitability measures, including budget. Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product and technology leadership as needed. Partners with content strategists, data scientists, product designers and user experience researchers. Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard. Champion Customers: Advocate for users, ensuring our in-store solutions meet their needs and earn their usage. Obsess over the customer experience, identifying where it is falling short and prioritizing the improvements that drive engagement and customer loyalty. Think Like an Owner: Think broadly about opportunities to grow your product. Consider all options on how to delight customers - whether it's building a feature, partnering with another team, or co-creating in-market growth strategies. Cut through ambiguity and move with speed to drive growth. Work Across Altitudes and Functions: Set a bold long-term vision for growth, while sweating the details that bring it to life. Drive Growth Through Experimentation: Develop and execute learning plans and experiments to test hypotheses, validate new opportunities, and scale what works. Leverage research, data, and insights to optimize the in-store payment experience and improve repeat usage journeys. Identify, size, and prioritize new in- market user groups and use cases, and define the differentiated features and experiences needed to serve them. Advocate and Influence: Represent your products company-wide and use influence to ensure your priorities become a reality. Communicate as effectively with an executive audience as you do with the working teams. Execute Effectively: Lead a scrum team to bring product plans to life, delivering impactful solutions to our customers. Institute repeatable processes that ensure continuous improvement. Be Accountable: Own the successes and failures of product experiences, maintaining accountability for both customer and business results. Translate both ways between customer experience and business metrics to ensure alignment. 8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. MBA or similar advanced degree. Proven success owning and growing consumer products. Demonstrated ability to lead strategy, roadmap definition, and cross-functional execution at scale. Excellent communication and interpersonal skills, with the ability to influence and align diverse stakeholders. Strong analytical, market research, and financial acumen.

Responsibilities

The Senior Lead Product Manager drives product strategy and oversees the architectural roadmap while ensuring customer needs and product profitability are met. They lead workstreams for analytics, customer discovery, and market research to inform data-driven decision-making.