ABOUT LUMEN

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

THE ROLE

We are seeking a highly skilled and motivated Program/Process Manager to join our Modernization & Simplification (M&S) team. The ideal candidate will be responsible for leading and managing complex programs and processes aimed at enhancing operational efficiency, reducing costs, and driving business value. This role requires a strategic thinker with strong leadership skills and a proven track record in program and process management.

THE MAIN RESPONSIBILITIES

• Lead and manage multiple initiatives within the M&S team, ensuring alignment with organizational goals and objectives.
• Develop and implement strategies to streamline processes, improve efficiency, and reduce operational costs.
• Facilitate key meetings including cross-functional synchs, training and read-outs.
• Collaborate with cross-functional teams, including marketing, IT, and customer service, to ensure successful project execution and delivery.
• Identify and mitigate risks associated with program and process changes, ensuring minimal disruption to business operations.
• Monitor and report on program and project performance, providing regular updates to senior leadership.
• Drive continuous improvement initiatives, leveraging data and analytics to identify opportunities for optimization.
• Facilitate communication across teams and ensure consistent alignment between expected and actual outcomes.
• Manage dependencies and drive alignment through governance and prioritization.
• Facilitation of Business Case development and approvals.