Job Title:
Senior Lead Project Manager
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

• Challenge Conventions
• Deliver outcomes unimagined
• Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

TECHNOLOGY KNOWLEDGE:

• Understand and leverage technology solutions to meet client business objectives.
• Manage projects involving AI, GenAI, contact center solutions (CCaaS), and customer experience technologies like voice/chat bots.

REQUIRED SKILLS:

• Budgeting, Change Management, Client Engagement, Finance, Communication
• Proficiency in Microsoft Outlook, PowerPoint, Excel, Project, and Office 365
• Experience in project management life cycle, waterfall model, and strategic planning
• Ability to manage cloud contact center operations and implementations, particularly with AWS

SUGGESTED AND OPTIONAL SKILLS:

• Proficiency in Agile Methodology, AI Concepts, Generative AI