ABOUT LUMEN

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

THE ROLE

The IT Senior Lead Software Engineer – Service Assurance is responsible for designing, developing, and maintaining user interfaces for software solutions that ensure high network reliability, performance monitoring, and automation in telecom operations. This role involves leading software development initiatives, collaborating with cross-functional teams, and implementing innovative technologies to optimize service assurance processes. We’re seeking a highly skilled and experienced Lead Software Engineer to architect, implement, and manage scalable solutions across our enterprise. This role will lead a team of engineers and design and develop user interfaces for the service assurance suite of software. Candidates should have demonstratable experience creating intuitive user interface using modern frameworks.

THE MAIN RESPONSIBILITIES

• Design Intuitive Secure Modern UIs: Work collaboratively with internal clients to design, prototype and build secure modern user interfaces for new and existing service assurance systems.
• Software Development Leadership: Drive the architecture, design, and implementation of software solutions for service assurance, ensuring scalability, security, and performance.
• Automation & AI Integration: Develop and implement automated solutions using AI/ML to enhance proactive network monitoring and incident resolution.
• System Optimization: Improve fault detection, incident management, and predictive analytics capabilities within service assurance platforms.
• Technical Strategy: Define best practices for software engineering, code quality, and system reliability within the department.
• Collaboration & Stakeholder Engagement: Work closely with operations, business teams, and engineering to align software solutions with strategic objectives.
• Data-Driven Enhancements: Leverage big data analytics, telemetry, and monitoring tools to optimize network performance.
• Security & Compliance: Ensure software solutions adhere to industry standards, cybersecurity best practices, and regulatory requirements.
• Mentorship & Leadership: Provide technical guidance to junior engineers, fostering innovation and continuous improvement.
• Design and implement secure, scalable, and highly available cloud infrastructure.