Senior Learning & Development Specialist at Gray Mackenzie Retail Lebanon

, Keserwan-Jbeil, Lebanon -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Needs Analysis, Curriculum Development, LMS Administration, Budget Management, ROI Assessment, E-learning Implementation, Project Management, Vendor Management, Internship Program Management, Instructional Design, Performance Improvement, Stakeholder Collaboration

Industry

Retail

Description

Company Description Spinneys the leading supermarket retailer in the Middle East, with hypermarkets and supermarkets currently operating in Lebanon. Spinneys was first established in 1924 by Arthur Spinneys in the suburbs of Alexandria Egypt, to provide consumers with a friendly shopping environment where they can find high quality fresh produce, groceries, and baked goods at a fair price. Spinneys opened its doors to Lebanese shoppers in 1948 in the old Beirut Souks, and went on to expand its stores in Raouche, Verdun, Hamra and Jnah, to offer customers a convenient one-stop shopping experience. Due to civil war happening in Lebanon at that time, Spinneys stopped their operations in 1976. However, they overcame these challenges, reopened their doors twenty-two years later, and pioneered the concept of hypermarkets in Lebanon in 1998 through a new flagship store in Dbayeh. As this success was tremendous, it led Spinneys to expand its branches and open additional stores across Lebanon once again. Job Description Job Overview: Lead the design, delivery, and continuous improvement of learning and development programs across the organization's business lines—ensuring training initiatives align with business needs, drive measurable performance improvements, and support employee growth. Duties & Responsibilities: Training Needs Analysis & Program Design Conduct training needs assessments across business units in collaboration with department heads and HR business partners. Identify skill gaps, performance issues, and development opportunities specific to each business line (hypermarket retail staff, culinary/restaurant teams, distribution/sales personnel). Design and develop tailored training curricula, content, and materials for technical, operational, and soft-skills training. Training Program Management & Administration Plan, schedule, and administer the annual training calendar across all business units. Manage end-to-end logistics of training delivery, including venue booking, materials preparation, attendance tracking, and post-training documentation. Maintain training records and ensure compliance with internal policies and any regulatory training requirements (food safety, hygiene certifications, etc.). Budget Management & ROI Assessment Develop and manage the annual L&D budget, allocating resources across business lines based on priorities. Track expenditure against budget and report variances. Design and implement evaluation frameworks (e.g., Kirkpatrick model) to assess training effectiveness and calculate ROI. Present data-driven insights and recommendations to senior leadership. Content & Curriculum Development Research industry trends, emerging methodologies, and best practices in retail, foodservice, and supply chain training. Research, evaluate, and implement e-learning initiatives, including digital learning Job Overview: Lead the design, delivery, and continuous improvement of learning and development programs across the organization's business lines—ensuring training initiatives align with business needs, drive measurable performance improvements, and support employee growth. Duties & Responsibilities: Training Needs Analysis & Program Design Conduct training needs assessments across business units in collaboration with department heads and HR business partners. Identify skill gaps, performance issues, and development opportunities specific to each business line (hypermarket retail staff, culinary/restaurant teams, distribution/sales personnel). Design and develop tailored training curricula, content, and materials for technical, operational, and soft-skills training. Training Program Management & Administration Plan, schedule, and administer the annual training calendar across all business units. Manage end-to-end logistics of training delivery, including venue booking, materials preparation, attendance tracking, and post-training documentation. Maintain training records and ensure compliance with internal policies and any regulatory training requirements (food safety, hygiene certifications, etc.). Budget Management & ROI Assessment Develop and manage the annual L&D budget, allocating resources across business lines based on priorities. Track expenditure against budget and report variances. Design and implement evaluation frameworks (e.g., Kirkpatrick model) to assess training effectiveness and calculate ROI. Present data-driven insights and recommendations to senior leadership. Content & Curriculum Development Research industry trends, emerging methodologies, and best practices in retail, foodservice, and supply chain training. Research, evaluate, and implement e-learning initiatives, including digital learning platforms, authoring tools, and online course content suitable for diverse business lines. Develop new training programs, e-learning modules, job aids, and facilitator guides. Continuously update existing materials to reflect operational changes, new products, and process improvements. Learning Management System (LMS) Administration Maintain and manage the learning module within the HR system/LMS, including course catalog setup, content uploads, user enrollment, training assignments, completion tracking, and reporting. Troubleshoot system issues, coordinate with IT/HR systems teams on upgrades or integrations, and ensure data accuracy and accessibility for employees and managers. Generate regular reports on training completion, compliance status, and learning analytics to support decision-making. Vendor & Provider Management Identify, evaluate, and manage relationships with external training providers, consultants, and certification bodies. Negotiate contracts and service agreements. Monitor provider performance against quality and service standards. Learning Events & Internship Program Management Organize and coordinate learning events, workshops, and conferences (in-person and virtual). Manage the company's internship program, including recruitment coordination, onboarding, mentorship assignment, performance tracking, and conversion pipeline into full-time roles. Project Management Lead or support cross-functional L&D projects, including digital learning platform rollouts, leadership development programs, and organizational change initiatives. Qualifications 5-6 years of experience in Learning and Development, Human Resources, or related fields. Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field Additional Information

Responsibilities

Lead the design, delivery, and continuous improvement of learning and development programs across various business lines to drive performance and employee growth. Manage the annual training calendar, L&D budget, and the administration of the Learning Management System.