Senior Leisure Activity Instructor (Llandegfedd Reservoir)
Date: 20 Mar 2025
Company: DWR Cymru Cyfyngedig Welsh Water Plc
City: Pontypool
Address:Pontypool, Wales, GB, NP4 0SY

WHO WE ARE

Did you know we also have a visitor attraction site at Llandegfedd. The site has a café and activity centre which offers both land and water-based activities. Come and join our enthusiastic team and work in one of the most beautiful sites in Monmouthshire. Want to see more? Take a look at our website

GOOD TO KNOW

For an informal discussion about this role, please contact: Kai.Thomas3@dwrcymru.com and enter the job ID in the subject title line.
Please note, we may close this role sooner if required. Please apply as soon as you can. We may also extend the original closing date depending on interest.
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Your role will be to supervise activity staff; ensuring a high standard of health and safety at all times. Activity Centre’s are open 7 days a week and you will be expected to work evenings, weekends and bank holidays.

• Perform the role of Duty Instructor; this will include managing activity delivery, supervising the activity team on a day-to-day basis and ensuring the site is operating in accordance with DCWW Health and Safety Management systems.
• Act as a role model for the activity team and assist with training and development of Activity Instructors and Activity Assistants to ensure they deliver high quality land and water-based activities to the public.
• Take responsibility for the activity centre and activity team in the absence of the Activity Manager or Deputy Activity Manager.
• Ensure the safety of all persons on site, including employees, participants of land and water-based activities and members of the public. Follow company procedures for reporting incidents.
• Always apply the prescribed safe working practices in the delivery of all activities and ensure there is always written evidence of your compliance, in accordance with the Business Management System.
• Present a professional attitude and appearance at all times, maintaining an excellent level of customer service and water safety. Communicate in an enthusiastic, knowledgeable and helpful way to visitors, projecting a positive image for Welsh Water at all times.
• Ensure maintenance, repair, security and cleanliness of all activity equipment is of a continued high standard in order to exceed the requirements and expectations of our customers and ensure a constant supply of working kit throughout the season.
• Work with the Ranger team on reservoir safety and biosecuirty, and also the upkeep and tidiness of the site; litter picking, toilet cleaning, building and site maintenance.
• Follow the routines for the timely opening and closing of the site, including cashing up tills, and operate the safe issue and return of all activity equipment.
• Support conservation, educational, public access and recreational activities, open days and events.
• Work collaboratively with third party organisations such as wildlife charities and volunteer groups.
• Undertake any other duties as required to meet the needs of the business, including providing support to other departments (such as the café or Ranger team) when required.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT
© Dŵr Cymru Cyf 2019.
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