COMPANY OVERVIEW

Casa Group is a multi-award-winning Sales and Lettings company, recognized as the Sunday Times Letting Agent of the Year 2014. With a strong focus on staff development and training, we are dedicated to providing exceptional service in the real estate industry across the North East of England.
We have 8 branches across the group inc.
Holbrook & Co - Seaham, Newcastle & Hartlepool
Hegartys Estate Agents - Houghton le Spring
Jill Moore - Washington
Red Hot - Prudhoe
James Winn - Northallerton & Thirsk
We continue to be the fastest growing agent in the North East & North Yorkshire which offers an abundance of opportunity and career prospects.
Although our head office and property management hub is based in Seaham, the successful candidate is able to work from any one of our branch addresses as well as permitting some home working.

SUMMARY

We are seeking an experienced Senior Lettings Manager to join our dynamic team at Casa Group. This role is pivotal in driving our mission to deliver outstanding lettings & property management services while fostering a culture of excellence and growth within our team.

In the role of Senior Lettings Manager, your primary focus will be to collaborate closely with the Branch Managers across the group alongside the Area Manager & Managing Director. Your responsibility will encompass all aspects of the lettings business, with the overarching goal of maximising revenue. Here are some key responsibilities and tasks you will undertake in this role:

• Driving business development and growth across the group
• Delivering training to Lettings staff across the group on systems, processes, new legislation and initiatives.
• Expanding market share for new instructions
• Effectively explaining and promoting the benefits of our managed services to potential and existing landlords and training staff on how to deliver this.
• Ensuring the impeccable online and in-branch presentation of all our advertised properties carrying out regular audits across all 8 branches
• Engaging in regular customer care calls with existing landlords to gauge satisfaction levels, address concerns, and enhance landlord retention.
• Growing our existing lettings portfolio by actively pursuing new business opportunities and retaining current landlords.
• Effectively dealing with customer complaints
• Collaborating closely with our Property Hub to foster a positive working relationship that benefits both landlords and tenants.

The role offers a competitive remuneration package including commissions, excellent training opportunities, and promising career prospects. If you believe you possess the skill set and and enthusiasm for this role, we invite you to get in touch and explore this exciting opportunity further.
Job Types: Full-time, Permanent
Pay: From £35,000.00 per year

Benefits:

• Additional leave
• Company events

Work Location: In perso

• Driving business development and growth across the group
• Delivering training to Lettings staff across the group on systems, processes, new legislation and initiatives.
• Expanding market share for new instructions
• Effectively explaining and promoting the benefits of our managed services to potential and existing landlords and training staff on how to deliver this.
• Ensuring the impeccable online and in-branch presentation of all our advertised properties carrying out regular audits across all 8 branches
• Engaging in regular customer care calls with existing landlords to gauge satisfaction levels, address concerns, and enhance landlord retention.
• Growing our existing lettings portfolio by actively pursuing new business opportunities and retaining current landlords.
• Effectively dealing with customer complaints
• Collaborating closely with our Property Hub to foster a positive working relationship that benefits both landlords and tenants