ABOUT US

The Office of the Registrar (OOR) fosters a culture of student service excellence and is a key contributor to the overall student experience at Western, from the initial point of contact with prospects through to graduation and beyond.
Within the OOR, the Undergraduate Recruitment Office ensures successful achievement of Western’s undergraduate enrolment goals and strategic plans for growth, internationalization, and diversity by advising and supporting prospective students throughout the application and admission cycle.

QUALIFICATIONS

Education:

• Undergraduate degree from a recognized post-secondary institution

Experience:

• 3 years’ progressive student recruitment/counselling experience in a post-secondary environment
• 1 year leadership experience in a post-secondary environment
• 3 years’ leadership experience in a post-secondary environment is preferred

Knowledge, Skills & Abilities:

• Excellent communication and presentation skills (both creating and delivering presentations)
• Ability to analyze and synthesize detail/data from CRM systems and to process information with high levels of accuracy
• Demonstrated ability to apply creativity, innovation and resourcefulness to daily work and ability to manage activities for both self and others effectively
• Exceptional organizational skills and the ability to adapt quickly to emerging priorities
• Possession of a reputation for resourcefulness with a strong sense of accountability
• Ability to work well under pressure and handle conflicting priorities in a fast-paced environment with frequent interruptions
• Demonstrated ability to understand and communicate complex ideas verbally or graphically, and understand customer needs and expectations while providing excellent customer service
• Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
• Judgment, analytical and problem-solving skills with a consultative and collaborative approach to address issues and opportunities; ability to exercise judgment within established guidelines
• Strong record of teamwork with the motivation and ability to work independently with little supervision
• Proven ability to take initiative and champion a project from conception through implementation and evaluation
• Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions
• Strong customer service skills to handle enquiries and resolve issues in a timely manner
• Professional manner, tact, diplomacy and discretion in dealing with students, parents, guidance counselors and colleagues including senior management
• Flexibility to work outside of regular business hours and travel when required
• Intermediate computer skills in Microsoft Office and word processing of 60 wpm
• Ability to lift up to 44lbs (boxes of calendar/collateral, display units)

The Senior Liaison Officer within Undergraduate Recruitment works with the Associate Registrar, Student Recruitment and Communications to develop and implement recruitment and retention strategies that will enable Western to achieve its overall domestic and individual faculty/program enrolment goals. The Senior Liaison Officer is required to frequently travel within the province and across Canada to represent the institution at recruitment fairs, high schools, and community events. Flexibility to travel on evenings and weekends is essential to effectively engage with prospective students and constituents.