Established in 2000, Atlanta-based Parc Communities is a premier operator of upscale, full-service senior living communities. A leader in hospitality-enriched senior living, Parc Communities specializes in developing and operating high-end independent living, assisted living and memory care properties. Featuring prime settings, innovative designs and state-of-the-art lifestyle options, Parc Communities serves residents and their families with an abiding tradition of “ladies and gentlemen serving ladies and gentlemen.” This culture of service extends to our associates, making Parc Communities an employer of choice.
The Housekeeping Manager leads and oversees housekeeping operations in the community and is responsible for ensuring the highest standards of cleanliness and sanitary conditions in the community. Ensure that the cleaning standards of public areas, back-of-the-house areas, public restrooms, and resident apartments are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of resident satisfaction results.
The Housekeeping Manager leads and oversees housekeeping operations in the community and is responsible for ensuring the highest standards of cleanliness and sanitary conditions in the community. They ensure that the cleaning standards of public areas, back-of-the-house areas, public restrooms, and resident apartments are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of resident satisfaction results. The Housekeeping Manager is an operational manager who will also perform hands-on housekeeping duties in common areas, guest suites, model apartments, and resident apartments in the event of associate absences or as needed to ensure service standards are consistently met.

QUALIFICATIONS AND REQUIREMENTS:

• 4+ years of management experience, with at least 3 years in housekeeping management.
• Hospitality experience preferred.
• Must possess thorough knowledge of all housekeeping, infection control, and laundry operations and individual job requirements.
• Well organized with the ability to complete multiple assigned tasks in an efficient and timely manner
• Able to resolve resident and associate conflicts.
• Excellent interpersonal and hospitality skills and strives to continually improve resident and associate satisfaction
• Excellent communication skills and ability to interact and build professional relationships with older adults
• Ability to adapt communication style to suit different audiences
• Knowledge of OSHA-SDS sheets and procedures
• Knowledge of fire, safety, and infection control procedures
• Ability to convey a positive and professional image to residents, family members, visitors, and co-workers

WORK ENVIRONMENT AND PHYSICAL DEMANDS/TRAVEL REQUIREMENTS:

• Ability to lift or move furniture, cleaning equipment, and supplies on a frequent basis. Ability to bend, kneel, stoop, reach, push, and pull for cleaning purposes on a repetitive basis using proper body mechanics
• Mobility is necessary to sit, stand, walk, and tour the community on foot
• Must be able to climb and descend stairs
• Working hours are as agreed with the General Manager and/or Building Services Director, including weekend duty.
• Working conditions will be both indoors and outdoors. Inclement weather conditions may be experienced
• Work may involve lifting resident luggage or grocery bags (up to 50 pounds, using proper body mechanics)
• Lifting, pushing, or pulling up to 50 pounds, using proper body mechanics
• Heated/air-conditioned, well-lit community with minimal barriers
• Subject to hostile and emotionally upset residents/patients, family members, personnel, visitors, etc.
• Possible exposure to chemicals as identified in the SDS Manual

TASKS MAY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Interview, hire, manage, schedule, and direct the housekeeping team to ensure all resident apartments, common areas, and community spaces meet cleanliness and sanitation standards.
• Provide ongoing training, coaching, and performance feedback to housekeeping staff to promote quality service and compliance with company standards.
• Develop and implement daily, weekly, and monthly cleaning schedules, including apartment turnover for move-ins/move-outs, periodic deep cleaning and special projects.
• Oversee laundry operations to ensure timely, hygienic handling.
• Conduct regular safety checks and participate in community safety committee meetings.
• Respond promptly to resident, family and team housekeeping requests.
• Oversee and inspect work to ensure quality and safety standards are consistently met.
• Manage housekeeping supply inventory, ordering, and cost control to remain within budget guidelines.
• Ensure compliance with infection control policies, safety procedures, and applicable local, state, and federal regulations.
• Maintenance of safety and safekeeping of all toxics and/or corrosive chemicals used in housekeeping functions
• Promote a culture of hospitality and customer service by responding promptly and effectively to residents’ and family concerns related to housekeeping services.
• Collaborate with other department leaders to support community operations.
• Advise management of any concerns in resident apartments.
• Performs housekeeping job functions as needed and covers associate absences.
• Proper handling of refuse and waste of the facility
• Perform other duties as assigned by the Building Services Director or General Manager to meet business demands