Senior Living Solutions Specialist: Remote at Provision Living

Rock Hill, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

60000.0

Posted On

18 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Building Rapport, Proactive Follow-up, CRM Utilization, Communication, Sales Goals Achievement, Lead Review, Customer Information Entry, Weekend Rotation

Industry

Hospitals and Health Care

Description

Description Job Title: Senior Living Solutions Specialist - Remote Reports to: National Director of Sales FLSA Status: Exempt Position Summary: As the Senior Living Solutions Specialist, reporting to the Vice President Sales and Marketing, you will be responsible for answering incoming calls, emails, chats, texts and building deep rapport with prospects through proactive follow-up resulting in scheduled tours, leveraging our CRM with clean data and maintaining a working knowledge of community services, amenities, special events and pricing. Essential Duties include the following: Rapidly answer incoming calls, emails, chats, texts from new, prospective residents and their families Deeply connect with prospect or family member by quickly building rapport and asking engaging, effective questions Articulate benefits of community that meet the needs of the prospective resident Execute follow-up protocol using phone, text, email and video Achieve established tour and move-in goals Effectively communicate with community sales leaders regarding leads and tours Work with community sales teams to conduct routine lead reviews Stay current on all community information such as team members, features, amenities, services, special events, pricing Enter all customer information and interactions in CRM accurately, timely, and within the same day Promote company culture and values Ability to work on a weekend rotation Other duties as assigned Supervisory Responsibilities: This position does not have any supervisory responsibilities Requirements Education: Bachelor’s degree (B.S./B.A.) or equivalent from a college or university preferred or equivalent combination of education and experience Skills/Experience: Ideal candidate will have senior living sales experience Experience utilizing CRM Professional experience working over phone with customers Exceptional communication skills, both written and verbal Must be able to work weeknights and or/weekends Travel: Travel is not required. Physical Demands: To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 50lbs. Specific vision abilities may include the employee’s ability to see near and far distances. DISCLAIMER: The above information in this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time. EEO/AA

Responsibilities

The specialist is responsible for managing incoming communications from prospects and their families, building rapport, articulating community benefits, and executing follow-up protocols to schedule tours and achieve move-in goals. This role also requires maintaining accurate data in the CRM and staying current on all community details like pricing and amenities.