Reprise Financial is on a mission to simplify the financial journey for our customers, making personal loans accessible and transparent. We leverage technology and a customer-first approach to provide fast, reliable personal loans of up to $25,000, ensuring our clients receive the support they need without hidden fees or complex terms. Our commitment to integrity and clarity allows us to foster trust and empower individuals to take control of their finances.
At Reprise Financial, we foster a workplace built on innovation, collaboration, and kindness. Our mission to simplify the financial journey for our customers inspires us to exceed expectations and make a meaningful impact.
We provide the tools, resources, and support for employees to thrive in a dynamic, customer-focused environment. Transparency, continuous improvement, and open communication drive our culture of trust and excellence, where new ideas are valued, and growth is encouraged.
Join Reprise Financial and be part of a team where your contributions are recognized, and you have the opportunity to innovate, grow, and make a positive difference.

SKILLS, KNOWLEDGE, AND EXPERTISE

• 5-6 years or more experience in financial services or similar industry
• 5-6 years system knowledge working within Shaw Retail
• Ability to demonstrate strong analytical capabilities
• Excellent communication, organizational and problem-solving skills
• Basic knowledge of PC applications including Microsoft Office
• Advanced operational experience of Microsoft Excel
• Experience working on multiple concurrent tasks while meeting rigorous deadlines
• Should possess clear and professional verbal communication skills
• Extremely strong customer service skills
• Ability to work well with all levels of management and personnel within the organization both verbally and written
• Ability to maintain confidentiality and professional demeanor while working with internal and external customers
• Team player with ability to perform effectively in a fast-paced environment

ABOUT THE ROLE

The Senior Loan Accounting Specialist is responsible for a variety of job functions within the Loan Accounting Department including but not limited to processing monetary and non-monetary transactions, reviewing reports to identify rejects, research and resolve accounts with missing or misapplied payments. This position is responsible for identifying and adhering to best practices to minimize risk and potential losses.

KEY RESPONSIBILITIES

• Prepare daily monetary upload transactions through the batch cycle entries while maintaining records, files, and controls.
• Responsible for ensuring the timely and accurate processing of account maintenance items such as due date changes, extensions, and modifications.
• Research and update accounts according to status, disputes in relation to payments, misapplied payments, unauthorized payments, and overpayments.
• Research and update accounts identified through exception reports, queues, and or disputes as it relates to delinquency, status, amount due, due dates, fees, payment allocation and various other conditions.
• Manually correct all monetary and non-monetary system rejects.
• Resolve discrepancies between batch postings and bank deposits.
• Support other areas of the business by meeting departmental SLAs.
• Review customer-related refunds to ensure accurate accounting and compliance to policies and procedures.
• Communicate effectively with management, providing necessary explanations and recommendations on daily tasks to minimize redundancies, streamline processes, and enhance overall operational efficiency within the department.
• Update the system with proper documentation for research, tracking, reconciliation, and repository purposes.
• Identify opportunities for process improvement within the Loan Accounting functions.
• Assist in implementing Loan Accounting projects.
• Promote a cooperative and productive work environment.
• Provide support to other departments on an as needed basis.