Senior Loan Service Representative at CENTRAL BANCOMPANY, INC.

Lee's Summit, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loan Operations, Customer Service, Time Management, Organizational Skills, Analytical Skills, Decision-Making Skills, Relationship Building, Communication, Problem Solving, Business Acumen, Administrative Support, Computer Skills, Leadership, Interpersonal Skills, Attention to Detail, Recordkeeping

Industry

Banking

Description

What You’ll Do: You are a valued member of the broader Lending team, relied upon to assist the lending process and to contribute value to the bank’s lending decisions. You will build rapport with internal and external stakeholders and become a key player in an essential process of our bank. You will perform a wide variety of support functions for the Loan Operations team. You will coordinate with internal and external customers to meet diligent deadline requirements while providing legendary service levels. Your strong combination of interpersonal, analytical, and decision-making skills make you a valued resource and partner to internal and external clients. Key Accountabilities: * Loan Operations Service, Accuracy and Efficiency * Provide general support to the Loan Operations team * Promptly and effectively handle customer inquiries * Work with external stakeholders to obtain timely loan documents * Meet deadlines to ensure excellent customer service * Ongoing Loan Maintenance and AccuAccount System * Book loans in accordance with established policies and procedures * Make corresponding entries to the bank’s general ledger accounts * Ensure loan files contain the proper documents and relevant data * Enter “tickler” information on loans * Filing and other general recordkeeping, ensuring system documentation is accurate and verification of various records and information * Follow Loan Policy and Procedures * Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act, and all applicable State and Federal laws and regulations Central Bank Offers This: * Competitive Salary; determined by experience and skills * Comprehensive Benefits package that includes; 401(k) company match, Paid-Time Off (PTO), Volunteer Days Off (VTO) * Paid Federal Holidays About Central Bank At Central Bank of the Midwest, our roots run deep in the communities that define our footprint and the ones that shape our culture. Some are defined by geography, while others bring us together through shared experience, values, lifestyle or goals. Our Associates are the Bank, and Everyone is welcome here. We believe in the diversity of culture, experience, thought and values to create better conversations – and thus – better decisions around the most important issues we face as an organization and community of professionals. Central Bank of the Midwest is committed to building an inclusive culture that opens a world of opportunity for our team, customers, and every community within our reach. We embrace people and opportunities, engage with our time, talent and resources, and elevate relationships through added value. With a shared commitment to our core values, we RISE together! We RISE by lifting others. These words provide a benchmark for our motives, and compass to guide our words and actions. We pledge to create and sustain a culture of belonging, where we can learn, understand and support the differences that make us better – together. Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to sit, stand, walk, talk, see, and hear. Regularly required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. Occasionally required to stoop, kneel, or crouch. Regular travel across Retail footprint required. Frequently lift and/or move up to 25 pounds. Occasionally lift and/or move up to 50 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior/office work environment. The individual experiences little discomfort from noise, dust, or other factors. Prolonged standing may be required. May be exposed to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure. Must have a valid driver’s license and be able to travel as needed throughout the Central Bank of the Midwest footprint. Any required travel is typically completed within normal business hours. Qualifications You’ve Got This: * College degree preferred – will consider relevant experience * Ten (10) years of Commercial Loan Operations / Booking experience required * Five (5) years of Commercial Loan Processing experience required * Desire to lead a team of loan processing professionals to be a manager/leader * Commitment to the organization’s core values * Strong time management and organizational skills You Are: * Authentic * Engaged * Self-motivated and entrepreneurial * Energetic and highly driven * Passionate about serving others * Innovative and forward-thinking * Driven to bring value to the end customer by serving our associates and leadership team Competencies: * Relationship Building - Ability to develop and build strong relationships with clients and internal stakeholders. Ability to influence others through informal leadership. * Administrative Support – Ability to anticipate needs and take appropriate action to prevent or resolve administrative issues quickly. * Ability to coordinate activities involving large groups of people inside and outside the organization. * Communication – Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally). * Problem Solving – Ability to identify a problems root cause and drive to resolution. Ability to escalate where appropriate and ensure follow through. * Business Acumen-Basic understanding of the Banking industry and business environment both internally and externally. * Other Key Competencies include: Computer skills - Word - Excel - PowerPoint – Outlook

Responsibilities

The Senior Loan Service Representative will assist the lending process and support the Loan Operations team by handling customer inquiries and coordinating with stakeholders. They will ensure accuracy and efficiency in loan operations while adhering to bank policies and procedures.