Senior Local IT Support Engineer at IFS NORTH AMERICA INC

Colombo, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Support, Software Installations, Troubleshooting, End-user IT Equipment, Hardware Issues, Microsoft Services, Networking, IT Infrastructure, Customer Service, Business Communication, ITIL, Incident Management, Request Management, Mac OS, Automation

Industry

Software Development

Description

Company Description IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge. At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world. We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference. If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS. Job Description We are looking for a Local IT Support Engineer who will assist IFS employees around the globe with client support, software installations, and remotely diagnosing and troubleshooting technical issues. Primary Job Role: Serving as the IT expert contact for IFS employees seeking IT equipment and related applications technical assistance. Determining the best solution based on the issue and details provided by the customer. Think creatively and innovatively to propose reactive solutions and automate repetitive tasks. Stay up to date on current and past incidents to maintain the highest levels of customer service. Share knowledge and provide assistance as needed within the team. Represent the Remote Desktop Support team at different IT projects and initiatives. Qualifications Bachelor’s degree in Information Technology, Computer Science, Computer Systems & Network or System Engineering. At least 2 years of experience in IT operations or IT support function. Ability to learn software applications and support windows systems and knowledge on Mac OS will be added advantage. Hands on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc..) hardware issues will be an added advantage Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc. Ability to work in a fast-paced, ever changing environment. Good customer service and business communication skills. Experience in working for a global customer base will be an added advantage. Basic understanding on ITIL, Incident and request management (Optional). Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills. Additional Information We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships. IFS Referral Bonus Code: SH Job Location: On site

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Responsibilities

The primary role involves serving as the IT expert contact for employees needing assistance with IT equipment and related applications, while also determining the best solutions for reported technical issues. This includes creatively proposing reactive solutions, automating repetitive tasks, and representing the Remote Desktop Support team in various IT projects.